Product Support Engineer

Salary: £66,000 - 106,000 per year

Requirements:

• We are looking for someone with a strong engineering background and a passion for delivering effective support solutions.
• Experience supporting complex electronic, networked or mission systems.
• Strong hardware fault-finding and diagnostic skills.
• Experience administering and maintaining secure networked environments.
• Knowledge of product support, service management and through-life support principles.
• Experience working within engineering laboratories or test environments.
• An understanding of configuration, asset and equipment management.
• Strong stakeholder engagement and communication skills.
• The ability to work independently and manage competing priorities.
• We would like someone who is happy to work from our Crawley office 3-4 days per week.
• Highly desirable: knowledge or experience of the Crowsnest Mission System.
• Highly desirable: defence, aerospace or mission-critical systems experience.
• Highly desirable: experience in field service or customer support environments.
• Highly desirable: understanding of reliability, maintainability and supportability engineering principles.
• Highly desirable: experience with DRACAS, LSA, RM&T or obsolescence management activities.
• This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats.
• To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.

Responsibilities:

• We will have you act as a focal point for engineering and technical support queries relating to supported products and systems.
• We will have you provide technical advice to engineering teams, programme teams, manufacturing, repair organisations and customers.
• We will have you support product investigations, fault diagnosis, repairs and corrective actions.
• We will have you identify and implement design and supportability improvements throughout the product lifecycle.
• We will have you manage technical documentation, reports, estimates and engineering deliverables.
• We will have you administer and maintain Business Management Network (BMN) environments.
• We will have you manage system security, software updates, patches and configuration control.
• We will have you maintain network integrity, user access controls and accreditation requirements.
• We will have you support audits and implement corrective actions where required.
• We will have you diagnose and resolve network and system faults.
• We will have you maintain a safe, secure and effective engineering laboratory environment.
• We will have you manage the crypto associated with the Crowsnest laboratory.
• We will have you manage lab access controls, equipment configuration and utilisation.
• We will have you support the setup, maintenance and operation of test rigs and lab infrastructure.
• We will have you manage shared resources and coordinate laboratory activities across projects.
• We will have you support procurement, calibration, maintenance and repair of laboratory equipment.
• We will have you provide product support and technical guidance to customer-facing teams.
• We will have you support activities at customer facilities when required.
• We will have you act as an interface between engineering teams, support organisations and customers.
• We will have you participate in trials, demonstrations and technical engagements when required.
• We will have you support risk, opportunity and obsolescence management activities.
• We will have you contribute to support solutions, reliability and maintainability improvements.
• We will have you work collaboratively across multidisciplinary engineering teams.
• We will have you coach and share technical knowledge with colleagues and developing engineers.

Technologies:

• Hardware
• Support
• Network
• Security

More:

We are Thales, a global technology leader with more than 83,000 employees across five continents and over 7,500 people in the UK working in defence, space, aerospace and digital security. Based in Crawley, this full-time Product Support Engineer role sits within our Service Operations team and supports the Crowsnest Mission System and associated laboratory, network and support environments. We offer a range of benefits including private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, a paid volunteering day, stocks and shares, annual bonus and more depending on the role. We are committed to equal opportunities, pay and working conditions, and to creating a workplace where everyone feels valued.

last updated 35 week of 2026