Customer Support Engineer

Salary: £30,000 - 32,000 per year

Requirements:

• Excellent customer service and communication skills
• Some experience in IT, helpdesk or technical support
• Good understanding of networking and TCP/IP
• Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux
• A logical approach to troubleshooting
• Keen to learn and develop technical skills
• Full driving licence and own transport due to the office location

Responsibilities:

• Support customers by phone, email and messaging
• Troubleshoot technical issues
• Manage support tickets through to resolution
• Explain technical issues clearly to non-technical users

Technologies:

• Support
• Linux
• TCP/IP
• Windows
• Network

More:

We are a friendly and supportive technical support team near Hythe, Southampton, offering an onsite Customer Support Engineer role with a basic salary of £30,000 plus paid overtime and occasional out-of-hours support. We provide structured training and development, 25 days holiday plus additional Christmas leave, private medical insurance, pension and company bonus. This is a great opportunity for someone early in their IT career to build technical support skills in a professional environment.

last updated 34 week of 2026