Microsoft Dynamics 365 CE Support Consultant

Salary: £61,000 - 101,000 per year

Requirements:

• Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experience
• Experience with the Microsoft Power Platform, including exposure to Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio
• Previous experience within a support and/or consultancy environment
• Strong customer-facing and communication skills
• Experience delivering training or supporting users
• Good understanding of the Microsoft 365 ecosystem
• Strong troubleshooting and investigative skills
• Experience working to SLAs and managing multiple support cases
• Ability to work independently in a remote environment
• Strong organisation and attention to detail

Responsibilities:

• Provide high-quality functional and technical support to customers
• Respond to customer support queries via telephone, email and online support systems
• Investigate Dynamics 365 CE and Power Platform issues
• Manage support cases from initial enquiry through to resolution
• Ensure cases are progressed and resolved within agreed SLAs
• Liaise with internal Professional Services teams and third-party suppliers
• Keep customers updated throughout the support process
• Prioritise and manage our own support workload
• Produce KPI and support reporting for management
• Help customers maximise the value of our Microsoft technology
• Collaborate closely with wider consulting, development and customer service teams

Technologies:

• Copilot
• CRM
• Support
• Microsoft 365
• Microsoft Power Platform
• Power BI
• Office 365

More:

We are an established and growing Microsoft Solutions Partner looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join our Customer Services team. This is a fully remote, home-based opportunity supporting a growing international customer base across Dynamics 365 CE and the Microsoft Power Platform. We offer equipment for your home-working setup, 25 days annual leave plus bank holidays, an employer pension scheme, life assurance, private healthcare, and 2 paid volunteering days per year. Some international travel may occasionally be required for training, events and company meetings.

last updated 34 week of 2026