BMC Helix Solution Architect

Salary: £? - ? per year

Requirements:

• Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities.
• Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes.
• Experience implementing CIS Controls v8.1.
• Strong understanding of ITIL and enterprise IT Service Management best practices.
• Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems.
• Knowledge of automation, orchestration and AI-driven service management.
• Experience working on large-scale enterprise transformation programmes.
• Strong troubleshooting and problem-solving skills.
• Experience with platform upgrades, migrations and performance optimisation.
• Ability to produce high-quality architecture documentation and technical designs.
• Excellent communication and stakeholder management skills.
• Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1.
• BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace).
• Experience with Azure, AWS or hybrid cloud environments.
• Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools).
• Experience integrating BMC Helix with monitoring, security or DevOps platforms.
• Familiarity with Agile, DevOps and CI/CD delivery practices.
• Experience working within large, complex or highly regulated enterprise environments.

Responsibilities:

• Design and architect BMC Helix solutions aligned to business and service management requirements.
• Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions.
• Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms.
• Drive automation and workflow optimisation to improve service delivery and operational efficiency.
• Define solution architecture, technical standards, governance and best practices.
• Support continual improvements across Incident, Problem, Change, Asset and Configuration Management processes in line with ITIL.
• Provide technical leadership for platform upgrades, migrations and integration projects.
• Monitor platform performance, troubleshoot complex technical issues and ensure platform stability.
• Produce architecture documentation, technical designs and operational procedures.
• Engage with stakeholders throughout the delivery lifecycle to support strategic transformation initiatives.
• Implement and support security best practices aligned with CIS Controls v8.1.

Technologies:

• AI
• AWS
• Architect
• Azure
• CI/CD
• Cloud
• CMDB
• DevOps
• Support
• ITIL
• ITSM
• PowerShell
• Python
• REST
• Security
• ARM

More:

We are seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. This is a 12-month initial contract based in Paddington, London, with a hybrid working model requiring 3 days per week onsite. The role is inside IR35 and offers a negotiable rate. We are looking for someone to help modernise IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you will help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services.

last updated 31 week of 2026