Application Support & D365 PU Management

Salary: £32,000 - 72,000 per year

Requirements:

• Proven experience as a Product Owner or Application Analyst for Microsoft Dynamics 365 (Finance and Operations and/or Customer Engagement) or comparable ERP/CRM systems within fast-paced or complex supply chain environments
• Knowledge of core business processes across at least two areas, such as Order to Cash, Procure to Pay, Record to Report, and Plan to Produce
• Hands-on experience gathering requirements and writing user stories, managing backlogs, coordinating user acceptance testing, and overseeing release and change management
• Experience providing advanced application support (Level 2 and Level 3), including incident and problem management, as well as supplier coordination
• Familiarity with ITIL and agile delivery approaches, including Scrum and Kanban, with strong documentation practices
• Strong stakeholder management skills, with the ability to prioritise effectively and deliver high-quality outcomes in fast-paced environments

Responsibilities:

• Take ownership of the product vision, roadmap, and backlog for Dynamics 365, ensuring maximum business value from the platform
• Provide advanced application support across the organisation and resolve complex issues
• Translate business strategy into a clear, actionable pipeline of enhancements
• Prioritise standard, low-customisation solutions to drive efficiency and scalability
• Gather requirements and act as the bridge between business and technical teams to align scope and delivery
• Govern change through structured user acceptance testing and release processes
• Own releases end to end, including UAT, sign-off, communications, and environment management
• Manage backlog transparency, stakeholder prioritisation, and clear communication of trade-offs and outcomes
• Ensure compliance, governance, and audit standards are met across all system changes
• Drive continuous improvement through root cause analysis and user feedback
• Support adoption, data quality, and system optimisation using core D365 features, Power Platform, and Power BI
• Enable process standardisation, integrations, evaluations, and improved delivery speed and quality through modern product management and automation practices

Technologies:

• CRM
• ERP
• Support
• ITIL
• Kanban
• Power BI
• Product Owner
• Office 365
• REST
• Security

More:

We are Weetabix, and we believe diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We are committed to building an organisation where people from all walks of life feel they belong, and where different voices, experiences, and backgrounds are valued and respected. This is an exciting growth journey for us, with many of the roles we are recruiting for being newly created as part of our investment in people, capabilities, and innovation for the future. The interview process includes Teams followed by a face-to-face meeting at our site in Burton Latimer. The working pattern is three days a week in the office to support collaboration and team connection. We are happy to make reasonable adjustments throughout the recruitment process. We offer a competitive salary and comprehensive benefits package, including an annual bonus, double-matched pension up to 12%, 25 days annual leave increasing with service, healthcare plan, discounted Weetabix products, continued personal development, flexible work opportunities, enhanced family leave, additional time off for fertility treatment and neonatal care, a 24/7 counselling service, a purchase scheme for additional annual leave, a fully stocked kitchen, and more. We benchmark roles based on skills and experience, so we do not advertise fixed salary ranges, and we are unable to provide sponsorship for this position.

last updated 30 week of 2026