1st & 2nd Line Helpdesk Engineer

Salary: £30,000 - 36,000 per year

Requirements:

• Experience working on an MSP helpdesk supporting multiple clients
• Skills in Microsoft 365, Azure, Active Directory, and Windows Server
• Basic understanding of networking, including IP addresses and routing
• Excellent troubleshooting and problem-solving skills
• Ability to obtain an enhanced DBS check

Responsibilities:

• Manage first- and second-line service tickets in line with SLAs, keeping customers informed
• Monitor and maintain client infrastructure and systems, responding proactively to alerts
• Produce and implement change requests for internal and external requirements
• Support project handovers to service delivery for day-to-day support

Technologies:

• Active Directory
• Azure
• Support
• Microsoft 365
• Windows
• Office 365
• Cloud

More:

We are recruiting an engineer for our long-term clients helpdesk team. This is a Monday-to-Friday role based at their office in the Amersham area, supporting multiple clients in an MSP environment. The position offers an opportunity to grow and develop. By applying, you agree that Fortis Recruitment Solutions may store your data and contact you about this or other suitable vacancies; you can refer to our privacy policy for information about how your data is used and stored, and you may request its removal through our website.

last updated 39 week of 2026