Technical Support Analyst

Salary: £30,000 - 35,000 per year

Requirements:

• Experience within customer support, technical support, helpdesk, or service desk
• Strong communication, organisation, and problem-solving skills
• Good Microsoft 365 and IT skills
• Experience using ticketing or CRM systems
• Keen to learn new technologies and work within a collaborative team

Responsibilities:

• Manage customer incidents and service requests through to resolution using a ticket management system
• Troubleshoot technical issues and escalate where required
• Provide excellent customer communication
• Maintain accurate documentation
• Update knowledge articles
• Support continuous service improvements
• Work Monday to Friday on a rotating service desk schedule

Technologies:

• CRM
• Support
• Microsoft 365
• Office 365
• Incident Management
• ITSM

More:

We are a global engineering technology business supporting innovative metering and infrastructure solutions. We are offering a 12-month fixed-term contract as maternity cover in our office-based Basingstoke, Hampshire location, with a salary of £30,000 to £35,000 plus training and excellent benefits. This is an ideal opportunity for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.

last updated 30 week of 2026