Technical Architect

Salary: £80,000 - 90,000 per year

Requirements:

• Strong hands-on experience in restaurant, retail or hospitality technology
• Experience supporting large multi-site environments where uptime is commercially critical
• Ability to troubleshoot complex technical dependencies
• Ability to challenge suppliers and weak technical designs
• Ability to create clear architecture, configuration and support documentation
• Ability to make decisions quickly during live operational issues
• Experience with NCR Aloha or a comparable restaurant/retail POS platform is highly desirable
• Multi-country experience is useful
• French, Spanish or German language skills are useful

Responsibilities:

• Own the technical architecture, standards and operational resilience of restaurant technology across the UK, France, Spain and Germany
• Act as the technical authority for restaurant technology across the estate
• Own the technical stability of systems including POS, payments, restaurant networks, kiosks, digital menu boards, order-ready boards, CCTV, integrations and other in-store infrastructure
• Support major incidents and identify root causes behind outages
• Drive permanent fixes for recurring issues
• Review supplier configurations and technical designs
• Define standards for new openings and technology rollouts
• Ensure systems are properly documented and supportable before deployment

Technologies:

• AI
• Support
• Architect

More:

We are Five Guys, and this senior hands-on technical role reports to our IT Director. We are looking for someone to help us support and improve restaurant technology across our UK, France, Spain and Germany estate. This is not a people-management position. The role is being advertised by Alfa AI on our behalf.

last updated 35 week of 2026