Senior Manager - Dynamics 365 CRM Solution Architect

Salary: £95,000 - 130,000 per year

Requirements:

• Extensive real-world implementation experience with Microsoft Dynamics 365 CRM and deep technical product knowledge
• Strong teamwork, leadership, delivery, and client management skills
• Experience delivering sustainable and impactful Microsoft Dynamics 365 CRM solution architectures for large-scale organisations in complex, fast-paced environments
• Experience delivering solution architecture within sales and/or service functions using Microsoft Dynamics 365 Sales and Customer Service modules
• Preferred experience with Field Service, Marketing/Customer Insights – Journeys, Customer Insights – Data, and Omnichannel for Customer Service
• Experience extending and customising Dynamics 365 solutions with Power Platform, including Power Apps and Power Automate; preferred experience with Power Pages/Portals and Power BI
• Hands-on experience with Microsoft Copilot and AI capabilities within Dynamics 365 and Power Platform, including Copilot Studio, Dynamics 365 Copilot, AI Builder, and/or Azure OpenAI integration
• Deep expertise in Dataverse platform design, security model, business rules, calculated and rollup fields
• Extensive experience with Dynamics 365 customisation techniques, including server-side plugins, custom workflow activities, PCF controls, JavaScript/web resources, and client-side scripting
• Strong integration architecture experience with Dataverse Web API, Azure Service Bus, Azure Logic Apps, Azure API Management, Azure Integration Services, and/or third-party middleware
• Strong experience in Application Lifecycle Management for Dynamics 365 / Power Platform, including Azure DevOps or GitHub Actions pipelines and multi-environment deployment strategies
• Experience designing and overseeing data migration strategies using tools such as KingswaySoft SSIS, Azure Data Factory, or the Dataverse bulk data import framework
• Experience with Azure, Microsoft 365, and Active Directory in CRM design and delivery
• Experience leading formal client workshops and translating business needs into functional and non-functional requirements
• Experience defining and executing architectural standards
• Preferably at least two of the listed certifications, including MB-280, MB-230, PL-200, PL-600, and/or AZ-900; AZ-204 or AZ-305 is advantageous
• Strong understanding of end-to-end programme delivery using Agile and hybrid-Agile delivery frameworks
• Core project management skills, including risk, issue, assumption, and dependency management
• Experience managing technical interdependencies across multiple related initiatives
• Excellent presentation, verbal, and written communication skills
• Ability to build rapport and trusted relationships with senior client technical stakeholders
• Experience contributing to RFP responses and building compelling propositions with commercial awareness
• Experience and interest in mentoring and coaching junior talent

Responsibilities:

• Design and implement architectural solutions that maximise client ROI by combining client strategic goals with Dynamics 365 knowledge
• Lead the D365 architecture workstream across the full engagement lifecycle from discovery through delivery and transition to BAU
• Advise clients on developing their enterprise CRM roadmap and getting the most from their Microsoft Dynamics 365 investment
• Provide a holistic architectural vision by leveraging wider capabilities such as Power Platform and Copilot/agent capabilities
• Lead the development and design of solutions, guide the development team, and maintain architectural integrity across infrastructure, data/integration, security, governance, and compliance domains
• Manage client expectations, maintain quality, distribute tasks among technical team members, and remain accountable for technical outputs
• Work collaboratively with Functional Consultants and Designers to lead workshops and capture client needs from a CRM and enterprise architecture perspective
• Translate and communicate technical requirements and solutions to the business using story-based narratives
• Present strategies, options, and recommendations to technical and business stakeholders, including exec-level clients
• Create relevant, clear, and digestible technical design documentation
• Contribute to the Dynamics 365 CRM team, the Sales & Service team, and the wider Microsoft Technology Practice through internal initiatives
• Contribute to Deloittes thought leadership by developing perspectives on client business challenges and resolutions within CRM
• Support pre-sales activities and help shape end-to-end client propositions
• Translate high-level business needs into strong commercial proposals and innovative architectural solutions
• Document and present solutions to both technical and non-technical internal and client audiences
• Mentor and coach junior talent, including formal people leadership of junior team members
• Create and maintain high-performing teams on projects

Technologies:

• AI
• API
• Active Directory
• Azure
• Copilot
• CRM
• DevOps
• GitHub
• Support
• JavaScript
• Marketing
• Microsoft 365
• Microsoft Dynamics 365 CRM
• Power BI
• Security
• SSIS
• Web
• Office 365
• UX UI Design
• Cloud
• Architect
• Microsoft Power Platform
• MuleSoft
• Network

More:

We are Deloitte Microsoft Technology Practice, part of Deloitte Digitals Sales and Service team, helping international organisations and iconic brands transform core sales and service capabilities through CRM. Our team brings together business architects and advisors, process specialists, programme delivery specialists, technical and solution architects, service designers, UX designers, engineers, and business analysts to deliver integrated experiences from strategy to delivery. We work across multiple CRM technologies, including Microsoft Dynamics 365, and welcome candidates with experience and passion across a range of industries and sectors. This role is based in one of our UK offices, with hybrid working across local offices, virtual collaboration spaces, client sites, and remote working. We also offer world-class training programmes, mentorship opportunities, a clear career path, and support for returners coming back after a career break of two years or more.

last updated 35 week of 2026