End User Device Administrator

Salary: £64,000 - 104,000 per year

Requirements:

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles
• Understanding of iOS and Android device configuration, security, and lifecycle management
• Experience administering mobile lines/SIMs with telco providers
• Strong troubleshooting skills and user-focused support experience
• Ability to manage asset inventories and maintain accurate documentation
• Experience in financial analysis and collating management information reporting
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks
• Experience in large, multitenant or multi-OpCo environments
• Understanding of corporate procurement and vendor management
• Detail-oriented with excellent organisational skills
• Strong skills across core M365 product suite, particularly Excel and PowerPoint, and ServiceNow
• Strong communication and stakeholder management capabilities
• Proactive, with a continuous improvement mindset
• Able to work with international teams across time zones
• Comfortable balancing security, usability, and operational efficiency

Responsibilities:

• Process and validate mobile device requests in line with corporate policies and eligibility criteria
• Coordinate device ordering, shipping, and activation with telco partners and suppliers
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment
• Support SIM provisioning, number assignment, and phone line activation
• Manage mobile contracts, upgrades, replacements, and deactivations
• Liaise with carriers for escalations, billing queries, and network issues
• Identify, respond to, and challenge high or exceptional usage as appropriate
• Work with partners and local Tech Ops colleagues to maintain an accurate inventory of mobile devices, ownership, and lifecycle status using asset management systems
• Track lost, stolen, or non-compliant devices, ensuring appropriate actions such as lock, wipe, or retire wherever possible
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies
• Produce regular reporting on device usage, compliance, lifecycle, and cost centres
• Facilitate support for mobile-related issues, supporting local Tech Ops teams to resolve issues or secure support from other partners and colleagues
• Escalate to vendors, internal engineering, or security teams where required
• Responsible for regional mobile spend reporting, preparing management reporting updates, and working with Tech Ops management teams to drive efficiencies in spend across the region
• Support the development and refinement of mobile device policies, standards, and guidelines
• Contribute to harmonising regional and global mobile processes, consolidating multiple tenants, policies, or tools
• Identify opportunities to improve provisioning workflows, automation, and user experience
• Understand and support the enrolment of corporate apps into WPPs Mobile Applications Management platforms
• Support initiatives to deliver Mobile Device Management across the organisation

Technologies:

• Android
• Excel
• Hardware
• Support
• Marketing
• Mobile
• Network
• Security
• ServiceNow
• iOS

More:

We are WPP, the trusted growth partner for the worlds leading brands. We unite media intelligence and data solutions, creativity, production, enterprise solutions, and strategic counsel in a single company, powered by our agentic marketing platform WPP Open. We work with the worlds most valuable brands across 100+ markets and are committed to a culture of creativity, belonging, and continuous learning. This End User Device Administrator role supports the end-to-end administration, lifecycle management, financial governance, and support of corporate end user devices across our EMEA Tech Ops organisation. The role is fully on-site for five days a week, with a hybrid approach also referenced in the posting. We value inclusive, collaborative teams and offer scale, opportunity, and challenging work in a global environment.

last updated 34 week of 2026