Solutions Architect

Salary: £17,500 - 45,500 per year

Requirements:

• 10+ years of experience selling products and services within CX/Contact Center ecosystems.
• 5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products: Amazon, Five9, Google, NICE, or TalkDesk.
• Experience with cloud platforms such as GCP and/or AWS.
• 2+ years of experience with AI tools and technologies, such as Voice/Chat BOT, Agent Assist, or Automated QM.
• Proven expertise across multiple CX applications, including inbound, outbound, WFM, CRM, speech analytics, and omni-channel CX.
• Excellent presentation and communication skills for engaging both internal teams and clients effectively.
• Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.

Responsibilities:

• Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.
• Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems, AI/analytics tools, WFM, and other customer experience technologies.
• Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions.
• Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments.
• Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals.
• Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings.
• Perform other duties as may be required consistently with the purpose of this role.

Technologies:

• AI
• AWS
• Cloud
• CRM
• GCP
• Genesys
• Support
• Security
• Architect
• Salesforce

More:

We are Miratech, a global IT services and consulting company that helps visionaries change the world and supports digital transformation for some of the worlds largest enterprises. We operate across 5 continents and in over 25 countries, with nearly 1,000 full-time professionals and annual growth above 25%. We offer a culture of Relentless Performance, competitive pay and benefits, a work-from-anywhere approach, professional development opportunities, global-impact projects, and a welcoming multicultural environment with open communication and team-building events. We are committed to social sustainability and are an equal opportunity employer.

last updated 35 week of 2026