Technical Support Consultant

Salary: £50,000 - 50,000 per year

Requirements:

• Previous experience within Application Support, Technical Support or IT Support.
• Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position.
• Understanding of the end-to-end pensioner payroll lifecycle.
• Experience working with ticketing systems and managing incidents.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Desirable: SQL knowledge.
• Desirable: Active Directory.
• Desirable: Microsoft Office 365.
• Desirable: Windows Server.
• Desirable: JIRA.
• Desirable: Confluence.

Responsibilities:

• Provide technical support for software applications via phone, email and Microsoft Teams.
• Manage incidents and service requests through a ticketing system, ensuring SLA targets are achieved.
• Troubleshoot application issues and resolve problems where possible.
• Escalate more complex issues to internal technical specialists when required.
• Support user administration, including password resets and account management.
• Work closely with clients to provide guidance and effective resolutions.
• Produce and maintain support documentation and knowledge articles.
• Collaborate with colleagues to improve processes and share knowledge.
• Use pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs.
• Identify when payroll-related issues could impact pensioner payments and escalate where appropriate.

Technologies:

• Active Directory
• Confluence
• Support
• JIRA
• Office 365
• SQL
• Windows

More:

We are supporting a leading technology business within the finance sector in Bristol, offering a hybrid working model. You will join a collaborative and supportive technical support team working on specialist pensions and pensioner payroll software used by clients across the UK. We offer structured training, ongoing development, and the opportunity to grow within a specialist software business, with a salary of up to £50,000 depending on experience.

last updated 32 week of 2026