Technical Customer Success Analyst

Salary: £30,000 - 35,000 per year

Requirements:

• Experience within Service Desk, Technical Support, Systems Support, or Implementation
• Good SQL knowledge and data investigation skills
• Strong troubleshooting and analytical abilities
• Excellent attention to detail
• Good communication skills
• Ability to explain technical concepts clearly
• Strong organisational skills
• Full UK driving licence and willingness to travel to customer sites when required
• SaaS experience is desirable
• Power BI experience is desirable
• Experience with APIs and integrations is desirable
• Data migration experience is desirable
• Microsoft SQL Server experience is desirable
• Experience with workforce management or operational software is desirable

Responsibilities:

• Support the wider Customer Success team by investigating technical issues
• Configure customer environments
• Produce reports
• Assist with integrations
• Ensure implementations run smoothly
• Work directly with customers when required
• Help customers get the most from the software

Technologies:

• Support
• Power BI
• SQL

More:

We are a leading UK SaaS software company based in central Bristol, with beautiful offices and a growing team building the next generation of our highly successful platform. Our software specialises in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe. This is a great opportunity to join us in Bristol in a Technical Customer Success Analyst role offering a salary of up to £35k and a great benefits package.

last updated 31 week of 2026