Technical Analyst

Salary: £55,000 - 95,000 per year

Requirements:

• Experience in application support, technical triage, or production support roles
• Strong analytical and problem-solving skills
• Ability to read logs and interpret technical error messages
• Clear and confident written and verbal communication skills
• Comfortable working across technical and non-technical audiences

Responsibilities:

• We provide 2nd line support, triage, and investigation of application issues
• We respond to incoming support tickets in a timely and professional manner
• We act as the first point of contact for end users reporting application issues
• We gather sufficient detail from users to accurately diagnose issues
• We monitor application logs and dashboards to identify errors or abnormal behaviour
• We analyse runtime errors and system messages to understand root causes
• We identify recurring themes or patterns in support issues and escalate appropriately
• We troubleshoot and debug issues to determine whether they relate to user error, frontend issues, or backend issues
• We reproduce issues where possible to support diagnosis and resolution
• We retest solutions with users after issue resolution
• We work closely with frontend, backend, and product teams to support issue resolution
• We work with end users and other suppliers where necessary to triage and resolve issues
• We help improve support processes by identifying common user errors and system weaknesses
• We contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

Technologies:

• AI
• Backend
• Frontend
• Support
• Network

More:

We are NTT DATA, a business and technology services, AI, and digital infrastructure leader with endless opportunities to think big, act bold, and take ownership. We co-innovate solutions with clients and partners globally for business and societal impact, serving 75% of the Fortune Global 100 with experts in over 70 countries. We encourage experimentation, recognize great work, and are proud to be a Global Top Employer. As part of NTT Group, we invest over $3 billion annually in R&D. We offer tailored benefits that support physical, emotional, and financial wellbeing, continuous learning and development opportunities, and flexible work options. We are an equal opportunities employer committed to equity, diversity, and inclusion, and we actively support applicants with disabilities and long-term health conditions.

last updated 35 week of 2026