Support Engineer

Salary: £38,000 - 66,000 per year

Requirements:

• 4+ years of experience in desktop or help desk support in a fast-paced environment.
• Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
• Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
• Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
• Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Responsibilities:

• Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
• Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
• Support executive travel and on-site needs, including internal conferences and off-site engagements.
• Have an intimate understanding of all office hardware, noticing and acting when something is broken, aging, or suboptimal.
• Proactively replace ageing hardware and maintain core VTC equipment; identify issues early and prevent recurring problems.
• Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
• Maintain FOB office environments to ensure they are always in excellent working order.
• Initiate tracking of potential business-blocking issues and partner with engineering teams to drive full resolution.
• Conduct thorough root cause analysis and implement solutions that prevent recurrence.
• Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.
• Install, configure, and maintain Windows and Mac workstations across the organisation.
• Implement process automations that reduce friction and increase team efficiency.
• Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.
• Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.
• Serve as a key stakeholder in the evaluation of new vendors, tools, and products, validating and testing them before company-wide rollout.
• Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.
• Create clear, empowering how-to guides that help employees solve common issues independently.
• Build and maintain strong working relationships with key business stakeholders across departments.
• Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and support when issues become complex.

Technologies:

• AI
• AI Agents
• Active Directory
• Hardware
• Support
• macOS
• Windows
• Office 365
• Incident Management

More:

We are Palantir, a world-changing company building leading software for data-driven decisions and operations. Our platforms help our partners develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. This is an on-site role based in London, United Kingdom within our Technical Operations team. We value in-person work for stronger connectivity and innovation, though some teams offer hybrid options depending on business needs. We also invest in the well-being and long-term growth of our people, celebrate individual strengths, and provide an accessible hiring process.

last updated 35 week of 2026