Salesforce Application Support Developer

Salary: £33,000 - 59,000 per year

Requirements:

• 3+ years experience working on the Salesforce platform
• Hands-on experience with Salesforce configuration and development, including Apex, Flows, and Visualforce and/or Lightning Web Components
• Experience supporting or maintaining Salesforce integrations (API or middleware-based)
• Experience working within support, BAU, or operational environments
• Experience troubleshooting and fixing issues in production systems
• Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify
• Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
• Experience working with Agile or structured change management processes
• Strong analytical skills
• Effective time management skills and ability to prioritize tasks
• Excellent communication skills, both written and verbal
• Quick learner with a deep technical understanding
• Desirable:
• Experience with Jitterbit (highly desirable)
• Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
• Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)

Responsibilities:

• Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
• Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
• Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
• Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
• Act as a technical point of escalation for the Salesforce Application Support Team
• Assist with investigation and root cause analysis of recurring or complex incidents
• Determine when issues can be resolved within support vs escalated to the Internal Development Team
• Improve issue definitions and technical clarity before escalation to reduce rework
• Provide clear technical assessment and recommendations when escalating to the Internal Development Team
• Support and troubleshoot integrations between Salesforce and third-party systems
• Troubleshoot and resolve integration-related incidents
• Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
• Work closely with Salesforce administrators and developers to resolve issues efficiently
• Document fixes, enhancements, and known issues using JIRA and Confluence
• Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
• Share technical knowledge with the support team to raise overall capability
• Identify recurring issues and recommend preventative improvements
• Contribute ideas to improve support tooling, monitoring, and operational stability
• Remain current with Salesforce updates, features, and recommended practices

Technologies:

• Apex
• API
• Cloud
• Confluence
• Support
• JIRA
• Lightning Web Components
• Pardot
• Salesforce
• Visualforce
• Web

More:

We are a passionate team dedicated to transforming the music industry through The Music Licence. Our mission is to simplify the experience for our customers while ensuring that musicians, songwriters, rightsholders, and performers receive the rewards they deserve. We offer a hybrid remote working environment based in Leicester, LE1, along with attractive benefits including additional leave, a company pension, health and wellbeing programmes, and opportunities for professional development. Join us in creating unparalleled experiences with music at the forefront.

last updated 35 week of 2026