IT Support Analyst

Salary: £30,000 - 35,000 per year

Requirements:

• A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a 1st/2nd line IT support role.
• Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering high-quality support.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

Responsibilities:

• Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
• Install, configure, and maintain hardware and software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
• Conduct regular system updates and patches to ensure optimal performance and security.
• Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
• Document support activities, solutions, and processes in the ticketing system.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.
• Stay updated on the latest industry trends and technologies to continuously improve support services.

Technologies:

• Hardware
• Support
• Office 365
• Security
• Windows

More:

We are seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team. This role is ideal for a dedicated IT professional with a computer or IT support qualification who is eager to deliver high-quality technical support and resolve a variety of IT issues. We offer a great role with a fantastic client, and we are looking for someone ready to contribute to a professional, collaborative support environment.

last updated 34 week of 2026