IT Infrastructure & Security Technician

Salary: £30,000 - 35,000 per year

Requirements:

• Experience working in an IT role is essential
• CompTIA Security+
• Experience working within a ticketed help desk system
• Experience working within a Cyber Essentials Plus organisation
• Experience identifying and resolving vulnerabilities

Responsibilities:

• Support the maintenance and monitoring of our IT infrastructure across the business, including LAN, WAN, switches, Hyper-V, SAN, UPS, user devices, phones, and related systems.
• Troubleshoot and resolve infrastructure, hardware, and security-related incidents, escalating where required.
• Assist with ensuring our infrastructure and software remain compliant with internal policies, security standards, and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR, and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation, and general system maintenance.
• Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Assist with maintaining security controls, processes, and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
• Work with the wider MIS team to support incident, problem, and vulnerability resolution in line with business SLAs.

Technologies:

• Firmware
• Hardware
• Hyper-V
• Support
• LAN
• Security

More:

We are recruiting for a permanent IT Infrastructure & Security Technician role based in Whitstable, Kent, with a salary of £30,000 to £35,000 DOE. We offer hybrid working on an ad-hoc basis, provided our office is covered by at least some members of the IT team during standard working hours. The role is Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm, with an ASAP start. Our benefits include 25 days annual leave plus bank holidays, increasing with service, a cycle to work scheme, employee discounts on Dell PCs, an Employee Assistance Programme, life assurance, income protection, matched pension contributions up to 6%, extra mile vouchers, a subsidised on-site canteen, free parking, free sight test vouchers, yearly occupational health assessments, and career progression. This is an excellent opportunity for someone with a solid IT support background who wants to develop their expertise in infrastructure, cybersecurity, auditing, and compliance within a supportive MIS team.

last updated 31 week of 2026