IT Analyst

Salary: £28,700 - 28,700 per year

Requirements:

• We need first-line IT support experience, and ideally second-line experience.
• We are looking for someone with a passion for delivering high-quality IT support in an educational setting.
• We require excellent communication and relationship-building skills.
• An IT qualification is ideally required.
• Experience working on a service desk and as an IT analyst would be advantageous.

Responsibilities:

• We will provide first- and second-line support to staff, students and apprentices.
• We will troubleshoot incidents through to resolution.
• We will fulfil service requests and carry out routine system changes.
• We will manage and update tickets within our IT service management system, ensuring issues are prioritised and escalated when necessary.
• We will support proactive maintenance, asset management, equipment deployment and IT security best practice.
• We will contribute to IT projects and continuous improvement initiatives.
• We will identify trends and recurring issues.
• We will maintain technical documentation.
• We will support the development of junior team members through mentoring and coaching.

Technologies:

• Support
• Security

More:

We are a well-established further education provider serving a large and diverse community across South Cumbria. We deliver education and training to learners of all ages, offering academic, technical and vocational programmes, apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, we play a vital role in developing the skills and talent needed to support the local economy. We are focused on innovation, student success and continuous improvement, and we invest heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, we provide a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across our communities. We offer a competitive salary of £28,700, a supportive and welcoming team, further training and development, a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits.

last updated 30 week of 2026