Head of Technology Resilience and Product Operations

Salary: £120,000 - 140,000 per year

Requirements:

• Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT, operational and cloud resilience, critical service mapping and impact tolerances
• Strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation
• Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit
• Solid experience across infrastructure and cloud platforms, including AWS, Azure and Oracle, with advanced ServiceNow proficiency for incident and problem tracking
• Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure
• Desirable: ITIL 4, ITSM tooling such as ServiceNow or Jira Service Management, ISO22301 or ISO20000, CBCP or MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management

Responsibilities:

• Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale
• Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk
• Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises and Business Continuity Plans
• Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management
• Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines
• Manage budget, licensing and vendor relationships, and lead, develop and grow the team while embedding a strong risk and compliance culture
• Interpret regulatory requirements, including DORA, and translate them into business-aligned resilience and security controls

Technologies:

• AWS
• Azure
• Cloud
• ITIL
• ITSM
• JIRA
• Oracle
• Security
• ServiceNow
• Splunk
• DevOps

More:

We are a leading independent tech recruitment consultancy in the UK, acting as an Employment Agency for this vacancy. This is a rare opportunity to join a major international financial services organisation in London on a hybrid basis, with a salary of up to £140,000 plus bonus and benefits. You will sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation. We also donate £1 to The Born Free Foundation for every CV sent to clients, and we are a Climate Action Workforce in partnership with Ecologi. We offer a referral reward program with payouts at interview and placement milestones.

last updated 31 week of 2026