Forward Deployed Engineer (AI Solutions)

Salary: £65,000 - 105,000 per year

Requirements:

• 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management
• Client-facing experience required
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) and the ability to design and troubleshoot integrations confidently
• Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
• Hands-on experience with low-code orchestration tools such as Zapier, Make, n8n, or Workato, and CRM automation tools such as HubSpot or Salesforce
• Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success to deliver scalable outcomes
• Excellent communication and stakeholder management skills, with the ability to translate between technical and business audiences
• Growth mindset with a constant focus on learning new tools, frameworks, and ways to improve customer experience and team capability
• Nice to have: experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)
• Nice to have: familiarity with BI and analytics tools such as Looker, BigQuery, or Snowflake
• Nice to have: exposure to scripting with JavaScript or Python for light customization and debugging

Responsibilities:

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture
• Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements
• Configure and optimize the AI Agent by defining intents, prompts, actions, guardrails, and performance metrics
• Manage complex, cross-functional deployments by defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope
• Create scalable models and reusable frameworks such as templates, playbooks, and reference architectures to make future projects faster and more consistent
• Champion continuous learning and enablement by training peers, running internal workshops, and documenting best practices
• Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team
• Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking
• Own regional top-line targets for assigned products by collaborating with AEs and AMs who hold add-on quotas
• Act as an internal product owner within the GTM function by defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform
• Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings
• Drive internal and external product education, including enablement for System Integrators and channel partners
• Maintain deep awareness of AI and CX industry trends so Aircalls positioning remains competitive and insights feed back into product and GTM strategies

Technologies:

• AI
• API
• BigQuery
• CRM
• GraphQL
• HubSpot
• Support
• JSON
• JavaScript
• Looker
• Marketing
• n8n
• Product Owner
• Python
• REST
• Salesforce
• Snowflake
• Zapier
• AI Agents
• Flow
• MCP
• SMB

More:

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to help teams work smarter, drive revenue, resolve issues faster, and scale customer-facing teams. We bring voice, SMS, WhatsApp, and AI together into one seamless workspace, with AI Voice Agent, AI Assist, and AI Assist Pro supporting automation and real-time guidance. We are headquartered in Paris, with our North American HQ in Seattle, and have teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We are ambitious, product-driven, and execution-focused, offering visible impact, fast decisions, real growth, work-life balance, a fast-learning environment, strong team spirit, a multicultural team of 45+ nationalities, and competitive salary package and benefits. This hybrid, revenue-driving role sits at the intersection of Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership, and is part of our Forward Deployed Engineering team.

last updated 36 week of 2026