CRM & Analytics Specialist

Salary: £45,000 - 50,000 per year

Requirements:

• 3+ years of CRM administration or systems experience
• Good SQL knowledge, ideally able to build queries from scratch
• Experience supporting sales, customer or enquiry-based CRM systems
• Strong Excel and reporting skills
• Experience with Power BI, Tableau or similar
• Confidence troubleshooting system issues
• Excellent communication skills with non-technical users
• A calm, positive approach when working under pressure
• Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant
• Knowledge of PHP, IIS, APIs or SQL Server would be useful

Responsibilities:

• Support and maintain our in-house CRM platform
• Troubleshoot bugs, system issues and user queries
• Become a key point of contact for teams across multiple locations
• Improve CRM workflows, forms and customer enquiry processes
• Support integrations, upgrades, testing and data migrations
• Write and run SQL queries
• Monitor and improve data quality
• Support reporting across sales, marketing and operations
• Build and maintain dashboards using Power BI or Tableau
• Analyse enquiry, conversion, customer and revenue performance
• Work closely with CRM, data, commercial and operational teams

Technologies:

• CRM
• Excel
• Support
• Marketing
• Network
• PHP
• Power BI
• SQL
• Tableau

More:

We are a growing multi-site business recruiting for a CRM and Analytics Specialist to take ownership of the day-to-day performance of our in-house CRM platform. This is a 70% CRM and 30% analytics role, working alongside experienced CRM and data specialists. We support users across a national store network and offer a collaborative team environment with gradual ownership as your knowledge develops. The role is based in Central London with hybrid working, full-time, 4 days per week in the office, and a salary of up to £50,000 plus benefits.

last updated 35 week of 2026