Community Support Specialist

Salary: £55,000 - 95,000 per year

Requirements:

• Previous experience as a moderator on Quora or a similar platform is required.
• Familiarity with Zendesk or similar ticketing systems.
• Proven experience providing first-line support in a customer service environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to troubleshoot issues effectively.
• Experience working in a team-oriented environment and collaborating with cross-functional teams.
• Fluency in English and at least one additional European language is a plus, such as German, Spanish, French, or Italian.
• We prefer candidates who can work GMT hours, with some flexibility, and weekend coverage may be required.

Responsibilities:

• Provide first-line support for non-technical issues raised by our users.
• Handle and resolve ticketed support requests from moderators promptly and effectively.
• Escalate complex issues to the appropriate teams and follow up to ensure resolution.
• Collaborate with cross-functional teams to identify and implement improvements in our support processes.
• Maintain comprehensive documentation of support interactions and resolutions.
• Stay updated on platform changes and community guidelines to provide accurate and timely support.

Technologies:

• AI
• Support
• Zendesk

More:

We are seeking a Specialist to join our Community Support Team for a 6+ month engagement. In this role, we manage ticketed support requests from our community of users and moderators, with a focus on resolving issues efficiently and improving the moderator support experience. We are US Tech Solutions, a global staff augmentation firm providing talent on-demand and total workforce solutions. We offer an equal opportunity workplace and may use AI-assisted tools during the hiring process.

last updated 33 week of 2026