Applications Support Analyst

Salary: £39,000 - 79,000 per year

Requirements:

• We are looking for a methodical, proactive and analytical applications specialist.
• We want someone with previous experience supporting and advising a business on how to maximise system capabilities.
• You should be a confident systems administrator with the proven ability to work within a collaborative team environment.
• You should be able to take the initiative with your own responsibilities.
• Knowledge of Qube, Civica CX, COINS or PeopleHR would be a distinct advantage.
• We are looking for experience of working with SaaS and third-party applications within a commercially orientated business.
• You should have excellent problem-solving and investigation skills.
• We value strong documentation skills and an appreciation of the importance of detailed records.

Responsibilities:

• We provide an in-house system administrator role for our hosted applications, including MRIs Qube and Civicas CX.
• We resolve service desk tickets relating to a range of assigned applications and document the resolutions and actions undertaken.
• We maintain and update technical documents and procedures.
• We support the business with system reports and wider day-to-day system operations.
• We prepare maintenance and upgrade schedule proposals for management review.
• We lead system upgrade tasks, including the management of UAT.
• We work with our in-house training academy to support the onboarding of new application users.
• We provide support and advice to application users to help us make the most of our technology efficiencies.

Technologies:

• Support
• Security

More:

We are Churchill Retirement Living, a family-run, privately owned business and the fastest growing company in the UK retirement house building sector. We build beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for people seeking an independent lifestyle in later life. Our developments are designed to remove hassle and fears, offering security, peace of mind and independence. We have ambitious growth plans, employ 700 people and continue to grow, and we have won a host of awards, including recognition as one of The Sunday Times Best Companies to Work For in the UK and being named overall Housebuilder of the Year by the WhatHouse? Awards. The role is based at our modern Head Office in Ringwood, Hampshire, and we offer a competitive salary, 24 days holiday plus Bank Holidays, a day off on your birthday, excellent colleague benefits, ongoing investment in personal development, colleague well-being initiatives, peer recognition, referral bonuses, access to an Employee Assistance Programme, eyecare reimbursement, and charity events linked to the Churchill Foundation.

last updated 36 week of 2026