Applications Support Analyst

Salary: £45,000 - 55,000 per year

Requirements:

• Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role.
• Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms.
• Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online.
• Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar.
• Strong troubleshooting, incident management and problem-solving skills.
• Experience working with third-party suppliers and technology partners.
• Ability to translate user requirements into practical system improvements and support solutions.
• Experience creating user documentation, knowledge base content and support materials.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong customer service focus with a proactive and collaborative approach.
• Understanding of data protection, information governance and secure system administration practices.
• Exposure to Microsoft Copilot or Claude or other workplace AI tools.
• Experience with Power Automate, Power Apps or other low-code technologies.
• Microsoft 365 or Power Platform certifications.
• Experience working within membership, charity, education, heritage or professional services environments.

Responsibilities:

• Provide 1st and 2nd line support across business applications and end-user technologies.
• Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications.
• Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution.
• Work with users to understand operational challenges and identify opportunities to improve processes and system usage.
• Coordinate with external software vendors and managed service providers to resolve issues and implement changes.
• Assist with application upgrades, testing activities, release validation and user communications.
• Create and maintain knowledge articles, support documentation, user guides and operational procedures.
• Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook.
• Contribute to data quality, reporting and system administration activities.
• Support the introduction and adoption of AI and automation technologies across the organisation.
• Promote best practice around information security, user access management and data governance.

Technologies:

• AI
• Copilot
• CRM
• ERP
• Incident Management
• Support
• JIRA
• Microsoft 365
• Security
• ServiceNow
• SharePoint
• Office 365

More:

We are supporting a prestigious and long-established UK institution with a strong reputation for excellence in specialist services. The organisation is investing in modernisation, digital platforms and customer experience improvements while remaining rooted in tradition. This is a full-time, hybrid fixed-term contract role based in Central London, up to 18 months, with a salary of £45,000 to £55,000 per annum depending on experience. The closing date for applications is 17 August 2026.

last updated 31 week of 2026