IT Service Delivery Operational Governance Manager

Salary: £50,000 - 120,000 per year

Requirements:

• We have experience in IT Service Management, governance, operational resilience, or technology control environments.
• We have experience with ITIL and COBIT.
• We have knowledge of financial services regulations and control frameworks, including DORA, FCA/PRA Operational Resilience, ECB ICT expectations, and SOX.
• We have strong IT Service Management governance experience within a complex, regulated technology environment.
• We have excellent stakeholder management, reporting, analytical, and influencing skills.
• We can challenge effectively and drive accountability across Technology teams.

Responsibilities:

• We are responsible for the operational delivery, execution, and continual improvement of the IT Service Delivery Governance function across EMEA Technology.
• We support the IT Service Delivery Governance Lead.
• We ensure IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments, and technology control frameworks are effectively implemented, monitored, and embedded across the organisation.
• We provide operational governance oversight across the 17 ITIL Service Management practices.
• We support governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation, and control effectiveness.
• We produce governance reporting, management information, maturity assessments, KPIs, KRIs, and assurance outputs for senior stakeholders and executive committees.

Technologies:

• Embedded
• ICT
• Support
• ITIL

More:

We are an investment banking organisation in London city offering a permanent IT Service Delivery Operational Governance Manager, Vice President role with a hybrid working model of 50/50 home and office. We are expanding our IT Service Management team and offer a role with significant responsibility and opportunity from day one, plus a salary, pension, and bonus.

last updated 37 week of 2026