IT Support Engineer

Salary: £28,000 - 35,000 per year

Requirements:

• 3 years of experience in a 1st or 2nd Line IT Support role
• 2 years of experience in Microsoft 365 administration
• 3 years of experience supporting Windows 10/11
• Ability to reliably commute to Stockport five days per week

Responsibilities:

• Provide first and second-line IT support by managing and responding to tickets in our internal helpdesk system, resolving issues within agreed service levels and acting as a point of escalation for less experienced colleagues
• Set up, maintain, and troubleshoot hardware, including PCs, laptops, monitors, printers, phones, and other peripherals
• Support new starters and leavers, including preparing and issuing equipment, creating and disabling user accounts, and recovering hardware, working with hiring managers and the Wellbeing Team
• Administer Microsoft 365 and Entra ID day to day, including user accounts, licences, group membership, shared mailboxes, and device enrolment
• Maintain accurate records of IT assets, including hardware and software inventories, and provide the Finance Team with the information needed for purchases and renewals
• Assess and recommend hardware upgrades or replacements to ensure optimal performance and reliability
• Help keep colleague devices secure and up to date by applying updates and patches in line with our IT policy
• Handle company and customer data appropriately at all times, following our information security and data protection policies and our obligations as an FCA-regulated business
• Support colleagues across all departments by offering guidance on how to use IT systems and tools effectively, including our AI tools such as Claude
• Contribute to IT documentation and knowledge base articles so that common issues can be resolved quickly and consistently
• Liaise with external vendors and support providers to progress hardware repairs, warranty claims, and third-party issues through to resolution
• Contribute to IT projects and improvement work, such as hardware refreshes, system rollouts, and office moves, taking ownership of defined workstreams
• Provide occasional practical support with office moves and workstation changes, including assembling, relocating, or dismantling desks and equipment

Technologies:

• AI
• Hardware
• Support
• LESS
• Microsoft 365
• Security
• Windows
• Office 365

More:

Join our dynamic team as an IT Support Engineer and become a vital part of delivering reliable and effective IT support across the business. We are looking for someone who thrives in a fast-paced environment, enjoys troubleshooting technical challenges, and is passionate about delivering excellent customer service. In this role, you will work as part of a supportive and collaborative IT team, contribute to meaningful business projects, and develop your skills across a broad range of technologies. We offer a competitive salary of £28,000 to £35,000 per year, along with benefits including company events, company pension, discounted or free food, employee discount, enhanced maternity leave, enhanced paternity leave, a health and wellbeing programme, on-site parking, private medical insurance, referral programme, and sick pay. This is an in-person role based in Stockport.

last updated 37 week of 2026