Implementation & Support (Education)

Salary: £25,950 - 25,950 per year

Requirements:

• Minimum GCSE Grade C or above in Maths and English
• Confident working on video platforms, such as Microsoft Teams
• Eligible to work in the UK
• Subject to an enhanced DBS check due to work with schools
• Confident communicator, both on camera and via email or phone
• Highly proficient in IT, especially Microsoft Office and presentation tools like PowerPoint
• Experienced in delivering software or product training remotely, ideally to groups
• Flexible and adaptable, with the ability to work in a fast-growing team
• Organised and self-motivated, able to manage your own diary and goals
• Experience in delivering product or software training
• Background in EdTech or SaaS
• Knowledge of school environments or how children learn to read
• University degree or equivalent
• Software Training: 1 year (required)

Responsibilities:

• Deliver live, remote training sessions to school staff via video conferencing, such as Microsoft Teams
• Help schools implement and get the most out of our award-winning software
• Provide support via phone and email with a proactive and friendly approach
• Participate in webinars and group sessions to demonstrate best practice
• Build strong, long-term relationships with our customers
• Book appointments and follow up with schools to maintain software usage
• Contribute to the creation of support materials and customer resources
• Identify new opportunities for our sales team, with bonuses for leads
• Keep accurate records in our CRM system

Technologies:

• CRM
• Support

More:

We are LexiaUK Ltd, a company driving change in education technology by empowering schools with cutting-edge educational software that makes a real difference. We are growing our friendly and passionate team and are hiring a full-time, office-based Customer Success Advisor for our Gateshead office, which offers panoramic views. The role is Monday to Friday with no weekend work, and we offer a salary of £25,950 per annum plus performance bonuses, pension, perks, and up to 37 days of holiday including Bank Holidays, to be taken during school term time. Our benefits include Health Shield, private dental and medical insurance, Perkbox discounts and wellbeing support, company events, company pension, employee discounts, a health and wellbeing programme, sick pay, and store discount.

last updated 37 week of 2026