Cloud Operations Engineer

Salary: £40,500 - 68,500 per year

Requirements:

• Solid hands-on experience operating a cloud platform in production, with specialist depth in either Microsoft Azure or Oracle Cloud Infrastructure (OCI)
• Demonstrable incident resolution and troubleshooting across compute, storage, network and identity
• Working knowledge of Infrastructure as Code (e.g. Terraform or Bicep) and CI/CD pipelines
• Scripting proficiency (PowerShell, Bash or similar) for automation
• Hands-on experience with identity and access (e.g. Microsoft Entra / IAM), patching, vulnerability remediation and safe secrets management
• Experience working to service levels (SLAs/SLOs) and within compliance controls (e.g. ISO 27001, SOC 2, GDPR)
• Willingness to take part in a compensated on-call rota
• An associate-level cloud certification (e.g. Azure Administrator AZ-104 or OCI Architect Associate) is preferred
• Experience with observability and monitoring tools, and with backup / disaster-recovery testing is preferred
• ITIL awareness is preferred

Responsibilities:

• Own the day-to-day operation, availability, resilience, and continuous improvement of cloud-based products and services, ensuring they remain secure, compliant, reliable, and high performing
• Monitor, diagnose, and resolve incidents across compute, storage, network, and identity platforms, ensuring timely restoration of service and minimal business impact
• Manage and maintain cloud infrastructure using Infrastructure as Code (IaC) methodologies and tools, ensuring consistency, scalability, and operational efficiency
• Design, build, and support CI/CD pipelines to enable efficient, automated, and reliable deployment processes
• Ensure services operate within defined Service Level Objectives (SLOs) and error budgets, using monitoring and observability data to drive operational decisions
• Perform backup, recovery, disaster recovery, and failover activities, including regular testing to meet established RTO and RPO requirements
• Implement and maintain security controls, identity and access management standards, patch management processes, and vulnerability remediation activities
• Manage secrets, credentials, and privileged access controls in line with security and governance requirements
• Ensure compliance with organisational and regulatory standards, including ISO 27001, SOC 2, GDPR, and related governance requirements
• Identify recurring issues, raise problem records, and implement preventative measures to improve service stability and reduce incident recurrence
• Develop and implement automation solutions that reduce manual effort, improve operational efficiency, and enhance service reliability
• Apply FinOps principles to optimise cloud resource utilisation and control operational costs
• Maintain accurate runbooks, operational procedures, and technical documentation to support consistent service operations and knowledge sharing
• Participate in on-call support rotations and respond to operational alerts and critical incidents as required
• Collaborate with Operations, Governance, Security, and Engineering teams to support service delivery, security compliance, and continuous improvement initiatives
• Mentor and support junior engineers, sharing technical expertise and promoting engineering best practices
• Contribute to a proactive, collaborative, and continuous improvement culture focused on operational excellence and customer outcomes
• Support capacity planning, performance optimisation, cost management, and other operational initiatives aligned with business and technology objectives

Technologies:

• AI
• Architect
• Azure
• Bash
• CI/CD
• Cloud
• IAM
• Support
• ITIL
• Network
• Oracle
• PowerShell
• Security
• Terraform
• DevOps
• ERP
• LESS

More:

We are Klipboard, a global and growing business providing specialist software, services, and support for fully integrated trading and business management solutions to companies in the distributive trade. We serve wholesalers, distributors, merchants, and retailers ranging from small traders to multinational enterprises, and we have offices in the UK, Ireland, the Netherlands, South Africa, Kenya, and North America. We are embracing AI and emerging technologies to improve customer outcomes, collaboration, and continuous improvement, and we value curiosity, openness to change, and learning. We offer a flexible hybrid work policy, with three days in the office and two days working from home, supporting a balanced work environment with both collaboration and remote convenience. We are also committed to diversity, equity, and inclusion, and we encourage applicants even if they do not meet every criterion.

last updated 36 week of 2026