Modern Desktop Engineer

Salary: £37,000 - 77,000 per year

Requirements:

• Experience in line with the role requirements
• Microsoft certified in any of the following or similar would be an advantage:
• Microsoft 365 Fundamentals / Administrator (MS-900 / MS-102)
• Endpoint Administrator Associate (MD-102)
• Identity and Access Administrator (SC-300)
• Azure Administrator (AZ-104)
• ITIL V4 Foundation
• Technical experience with Microsoft OS installation, deployment and support
• Technical experience with Linux OS installation and support
• Strong experience in Intune endpoint management
• Strong experience in administration across the M365 stack
• Understanding of physical infrastructure including AD, TCP/IP, DNS, DHCP, VLANs and Wi-Fi
• Familiarity with the practical use of PowerShell
• Experience with corporate mobile phone management
• Experience of Request, Incident, Problem and Change Management
• Experience of cloud PaaS such as Azure and AWS would be an advantage
• Excellent communication and networking skills
• Ability to produce high quality technical documentation
• Strong customer focus
• Ability to manage conflicting priorities
• Excellent and supportive team player
• Able to use a high level of initiative
• Flexible and agile approach to high workloads
• Strong advocate for the IT Department in the wider business

Responsibilities:

• Lead the design, delivery and support of the modern Intune desktop and wider M365 environment
• Act as a bridging role between the Platform and EUS teams
• Lead the ongoing development and support of the managed Intune laptop desktop
• Act as the primary 3rd line escalation point for the Service Desk
• Handle software packaging and deployment
• Own ongoing vulnerability compliance to align with CE+ and DCC mandated guidelines
• Provide Windows operating system support
• Provide basic Linux support and understanding
• Provide iOS and Android phone support
• Provide advanced M365 support and administration
• Support SharePoint and develop understanding where needed
• Provide technical leadership in project teams
• Work closely with the Head of IT Service to develop and improve IT service provision and propose improvements
• Develop and maintain high quality technical documentation for use across the wider team
• Research and develop solutions to incidents and problems as necessary
• Engage with the Change Management Process
• Maintain strong relationships with the IT Platform Team
• Deliver an excellent level of service to customers at all times
• Keep IT management apprised of any ongoing problems
• Travel to other Roke sites as necessary
• Fully comply with our policies and procedures
• Undertake other reasonable duties commensurate with the job holders experience and qualifications as required for the smooth operation of the business

Technologies:

• AWS
• Android
• Azure
• Cloud
• Support
• ITIL
• Linux
• Microsoft 365
• Mobile
• PaaS
• PowerShell
• Security
• SharePoint
• TCP/IP
• Windows
• iOS
• Office 365
• DevOps

More:

We are Roke, a world-class engineering and technology company with a long-standing record of delivery across research and development, products, managed services and consultancy, serving customers across the globe. Our markets are broad and often cross-cutting, including defence, national security and intelligence, with diversity at the core of our strategy. Our IT department sits within Corporate Services and plays an important role in enabling our people to deliver customer work by providing effective, compliant, secure and resilient technical infrastructure wherever they are based. We offer a competitive salary and a range of flexible benefits covering Health and Wellbeing, Savings and Protection & Life, Leisure and Entertainment. We also have a strong community of interest groups, and we are committed to Equal Opportunity, Diversity and Inclusion in a friendly, creative and inclusive working environment.

last updated 35 week of 2026