Senior Manager, ServiceNow Transformation Architect

Salary: £95,000 - 130,000 per year

Requirements:

• Demonstrable experience leading complex, outcome-focused ServiceNow transformation programmes within private sector industries, including ServiceNow, enterprise service management, and service operating models.
• Experience in implementing ServiceNow applications, including ITSM, HRSD, iRM, ITOM, and CSM, or equivalent.
• Ability to work in a fast-paced, challenging, and varied environment.
• Thought leadership experience in Energy, Resource and Industrial (ER&I) industries.
• Commercial awareness to manage effective client, supplier, and partner relationships.
• Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling.
• Understanding of Agile delivery methodologies.
• Understanding of the ServiceNow platform and its applications.
• Enthusiasm and passion for delivering market-leading solutions and building the business and reputation of the practice.
• Desirable: PRINCE2 and/or Agile certification, or equivalent.
• Desirable: ITIL v3/4 Foundation or higher, or equivalent certifications.
• Desirable: ServiceNow System Administrator and Application Developer certification, or equivalent.
• Desirable: ServiceNow Implementation certification, or equivalent.
• Desirable: Technology Architect or Master Architect certification, or equivalent.

Responsibilities:

• Lead client relationships and solution delivery for complex, large-scale ServiceNow engagements.
• Partner with clients to deliver impactful outcomes and foster the growth of our team.
• Develop new business opportunities and expand our client base.
• Identify potential clients, develop proposals, and participate in business development activities.
• Build and maintain strong client relationships and provide solutions aligned to business objectives and goals.
• Lead project teams and ensure delivery on time, within budget, and to client satisfaction.
• Manage project financials to ensure profitability and effective resource allocation.
• Apply standard delivery models and leverage relationships across the global firm and Global Delivery Network.
• Provide thought leadership and expertise in ServiceNow, staying current with industry trends and best practices.
• Provide guidance and support to team members and keep everyone aligned to the same goals.
• Mentor and coach team members to help them develop their skills and advance their careers.
• Drive ServiceNow business and practice development activities.
• Contribute to the development of innovative market solution offerings based on the ServiceNow platform.
• Lead proposal development, including architectural insight and solution fit for prospective clients.
• Support oral presentations to credentialise our expertise.
• Create resource estimates and commercial approaches to support business development.
• Build delivery timelines and project plans.
• Work as part of a wider response team and understand offshore and onshore delivery models.

Technologies:

• Architect
• Support
• ITIL
• ITSM
• Network
• ServiceNow

More:

We are Deloitte, a global firm helping clients resolve critical information and technology challenges across IT and digital, from strategy through implementation and managed services. Our Technology and Transformation business includes more than 1,700 people in the UK, and our ServiceNow capability is a rapidly growing part of the firm. As a Global ServiceNow Partner, we deliver across all four partner capacities, designing and implementing innovative platform solutions that create sustainable change and business outcomes. This Associate Director role is based in one of our UK offices, with hybrid working and locations including Bristol, Edinburgh, Glasgow, London, and Manchester. We offer the opportunity to work on complex transformational engagements, shape solutions, grow client relationships, and develop our people and practice within a collaborative, inclusive culture.

last updated 34 week of 2026