Network Patch Management Analyst

Salary: £30,000 - 50,000 per year

Requirements:

• Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, and routing basics.
• Familiarity with Cisco IOS CLI commands such as show version, copy commands, and reload.
• Awareness of device backup processes, including TFTP/SCP configuration backups.
• Basic knowledge of network management systems such as SolarWinds, CiscoWorks, or similar.
• Ability to follow detailed step-by-step patching runbooks.
• Understanding of ITSM change management and maintenance window concepts.
• Accurate and methodical approach, with the ability to follow change procedures without deviation.
• Clear communication skills for coordinating maintenance windows with NOC and application teams.
• Comfortable working in shift and on-call environments, including nights and weekends.
• Ability to escalate promptly and accurately when issues arise.
• Preferred certifications: Cisco Certified Network Associate (CCNA), CompTIA Network+, ITIL 4 Foundation.

Responsibilities:

• Coordinate and track network device firmware and software patching activities across Cisco IOS/IOS-XE, Juniper JunOS, Aruba, and Palo Alto devices as per approved change records.
• Perform pre-patch tasks including verifying device backups, confirming maintenance window communications, and validating access.
• Execute standard patching steps such as image upload, MD5/SHA hash verification, and scheduled reloads under L2 supervision.
• Monitor device health after patching by verifying interface states, routing tables, and connectivity.
• Log patch activity and outcomes in ITSM tickets, including ServiceNow and Remedy.
• Maintain the network device firmware inventory and flag devices with outdated or end-of-support software.
• Communicate maintenance windows to impacted stakeholders and NOC teams.
• Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
• Assist in generating weekly patch compliance reports for the network estate.

Technologies:

• AI
• Aruba
• Cloud
• Cisco
• Firmware
• Support
• ITIL
• ITSM
• Network
• ServiceNow
• Windows
• iOS
• Spark

More:

We are a $13+ billion global technology company with more than 224,000 people across 60 countries, delivering industry-leading capabilities in digital, engineering, cloud, and AI through a broad portfolio of technology services and products. We are a globally recognized leader in the tech and IT industry, and we retain a startup mindset built on idea-first thinking. This role is for a Network Patch Management Analyst based in London or Birmingham, working in a hybrid model with 3 days in the office. The position is a fixed-term contract and supports the scheduling, coordination, and tracking of firmware and software updates across network devices under the direction of L2 engineers.

last updated 34 week of 2026