ServiceNow Pre-Sales & Assurance Consultant

Salary: £70,000 - 110,000 per year

Requirements:

• Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role.
• Strong understanding of the ServiceNow platform and key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine.
• Experience leading solution design activities for complex digital transformation programmes.
• Demonstrable experience supporting bids, proposals, and customer presentations.
• Strong understanding of public sector procurement and framework-based opportunities.
• Experience performing delivery assurance, governance reviews, or programme health checks.
• Excellent stakeholder management and communication skills, with the ability to engage senior executives and technical teams.
• Commercial awareness, with experience supporting estimation, business cases, and opportunity qualification.
• Self-motivated and collaborative, with the ability to work across multiple opportunities and engagements simultaneously.
• Experience of Agile, ITIL, DevOps, or service management practices would be advantageous.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) / Master Architect is desirable.
• ITIL Foundation or higher is desirable.
• Agile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualification is desirable.

Responsibilities:

• Support the sales team in identifying and qualifying ServiceNow opportunities across public and private sector clients.
• Lead discovery workshops with prospective customers to understand business challenges, objectives, and requirements.
• Shape solution approaches that align customer outcomes with our ServiceNow capabilities.
• Contribute to bids, proposals, framework responses, RFPs, and presentations.
• Develop business cases, value propositions, and transformation roadmaps.
• Present ServiceNow solutions to senior stakeholders, both technical and non-technical.
• Support account planning activities and identify opportunities for service expansion within existing customers.
• Collaborate with strategic partners, including ServiceNow, to develop joint opportunities.
• Act as the lead solution designer for ServiceNow opportunities.
• Define solution architectures, delivery approaches, operating models, and target outcomes.
• Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives.
• Produce solution documentation, including architectures, service models, implementation plans, and estimates.
• Work with delivery teams to validate assumptions, resource requirements, risks, and dependencies.
• Support commercial modelling and effort estimation activities.
• Ensure solutions reflect industry standards, governance requirements, and security considerations.
• Provide independent assurance on ServiceNow programmes and projects throughout the delivery lifecycle.
• Review project artefacts, designs, delivery plans, and governance processes to identify risks and improvement opportunities.
• Ensure adherence to agreed methodologies, platform standards, and implementation best practice.
• Conduct health checks and assurance reviews for ongoing engagements.
• Support project mobilisation to ensure a seamless transition from sales to delivery.
• Provide guidance and challenge to delivery teams to drive successful outcomes.
• Identify lessons learned and contribute to continuous improvement of our ServiceNow delivery capability.
• Support customer governance boards and executive stakeholder reviews where required.
• Support the development of ServiceNow propositions, accelerators, reusable assets, and thought leadership.
• Contribute to our ServiceNow community through mentoring, knowledge sharing, and best practice development.
• Maintain awareness of ServiceNow product developments, licensing changes, and emerging industry trends.
• Support internal capability growth through coaching and pre-sales enablement activities.

Technologies:

• Architect
• Cloud
• DevOps
• Support
• ITIL
• ITSM
• Security
• ServiceNow

More:

We are Methods, a UK-based IT services consultancy with over 30 years of experience and more than £100M in scale, partnering with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation. We combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value. Our work is predominantly focused on the public sector, while we continue to expand our private sector presence, and we operate with the capability and scale of the Alten Group, which acquired us in 2022. We offer a collaborative, people-centred environment with strong leadership, learning and development support, flexible working, generous leave, volunteering days, pension, life assurance, private medical insurance, travel insurance, and other employee benefits. This ServiceNow role sits within our Capabilities, IT Cloud department and is a full-time position, requiring appropriate security clearance depending on client needs.

last updated 34 week of 2026