1st Line Support

Salary: £? - ? per year

Requirements:

• Experience providing 1st line IT support or technical customer service.
• Working knowledge of Microsoft Office 365 and Windows 10/11.
• Strong troubleshooting and problem-solving skills.

Responsibilities:

• Provide 1st line IT support to customers by telephone and other support channels.
• Act as the first point of contact for IT incidents, service requests and technical queries.
• Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs.
• Investigate and diagnose a range of hardware, software, application and network issues.
• Resolve incidents at first point of contact wherever possible or provide suitable workarounds.
• Escalate incidents to the appropriate specialist team where required.
• Provide clear technical advice and guidance to customers, including how-to support.
• Monitor and track incidents, keeping customers informed of progress and managing expectations.

Technologies:

• Hardware
• Support
• Network
• Office 365
• Windows

More:

We are recruiting an IT Support Assistant to join an NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. The role offers the opportunity to provide frontline support in a service desk environment, assisting customers with incidents, technical queries and ongoing issue management.

last updated 33 week of 2026