Application Ops Engineer

Salary: £104,000 - 136,500 per year

Requirements:

• Previous experience in an Application Support, Application Operations or Platform Support role.
• Experience managing incidents, problems and changes in a structured environment.
• Experience using ServiceNow or similar ITSM tooling.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications.
• Ability to work effectively with technical teams and business stakeholders.
• Experience carrying out testing and supporting releases into production.
• Strong communication and documentation skills.
• Application, product or template configuration experience is desirable.
• Experience with styling, markup or templating technologies such as Typst, LaTeX, CSS, Handlebars.js, Mustache.js, XML or XSLT is desirable.
• Experience supporting platforms within Agile or multidisciplinary teams is desirable.
• Public sector or operational service environment experience is desirable.

Responsibilities:

• Configure and maintain products within the platform.
• Support the introduction and onboarding of new products and services.
• Work closely with Product Managers, Service Delivery Managers and other stakeholders.
• Investigate and resolve incidents, problems and service issues.
• Implement and manage changes through established governance processes.
• Reconfigure products and services as operational requirements evolve.
• Support testing, validation and acceptance of new functionality.
• Perform routine administration, maintenance and support activities.
• Contribute to continual service improvement initiatives.
• Ensure services remain secure, reliable and aligned to business requirements.

Technologies:

• CSS
• Handlebars
• Support
• ITSM
• Mustache
• ServiceNow
• XML
• JavaScript

More:

We are offering a 12-month contract for an Application Operations Engineer in Exeter, with one day per week onsite. This is a £530 per day opportunity to join our support team responsible for a critical operational platform used by specialist users across a national organisation. We are looking for someone who is SC Clearance eligible and eager to help our modern platform evolve by onboarding new products, maintaining operational services, and ensuring users have access to the tools and data they need.

last updated 31 week of 2026