Field Service Engineer

Salary: £31,019 - 31,019 per year

Requirements:

• Proven experience in a similar role, ideally in the gaming or casino industry
• Strong knowledge of slot machine operations and IT hardware
• Skilled in troubleshooting electrical, mechanical, and software issues
• Excellent communication and a customer-first mindset
• Analytical thinker with a systematic approach to problem-solving
• Familiarity with gaming regulations and security protocols is a plus
• Flexibility to work non-standard hours and be part of an on-call rota
• A valid UK drivers license (max 3 points) and willingness to travel

Responsibilities:

• Install and configure slot machines and IT hardware in our clubs
• Diagnose and repair electrical, mechanical, and software issues
• Respond to service calls and support club teams with technical guidance
• Perform preventive maintenance to keep machines running smoothly
• Ensure compliance with gaming regulations and safety standards
• Document our work, from service logs to inventory tracking
• Collaborate with IT, engineering, and support teams to resolve complex issues
• Build relationships with club staff and management through reliable, professional service

Technologies:

• Hardware
• Support
• Security

More:

We are recruiting a Field Service Engineer for slot machines, working field-based across our clubs in Morecambe, Blackburn, Burnley, Stockport and Ashton. This is a full-time role with evenings, weekends and on-call rota included, offering a salary of £31,019.58 per annum plus a £2,600 on-call allowance. We offer a strong benefits package including 24/7 wellbeing support, NHS-approved mental wellbeing support, learning and apprenticeship opportunities, employee recognition, 5 weeks annual leave plus public holidays, holiday buy, staff discounts, a refer-a-friend scheme, life assurance, pension, and access to trained Mental Health Advocates. If you enjoy hands-on technical work, variety and keeping things running smoothly, wed love you to join our team.

last updated 31 week of 2026