Lead Salesforce Implementation Specialist

Salary: £65,000 - 80,000 per year

Requirements:

• Proven hands-on experience designing, building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein, Copilot Studio, similar).
• Strong Salesforce administration foundations; Salesforce Certified Administrator preferred, Agentforce Specialist or equivalent strongly preferred.
• Practical experience with Salesforce development (Apex, Flows, Lightning) and AI tooling (prompt design, RAG, evaluation).
• Comfortable owning a workstream end-to-end - design, build, governance, adoption and reporting.
• Excellent communication and stakeholder management; comfortable leading a workstream, growing a team, and influencing peers and senior leaders alike.
• Track record as a senior IC stepping into leadership, or prior experience leading a small technical team.
• Pragmatic, outcome-driven, and comfortable in an SME pace of decision making.
• Genuinely positive about AI and what it can do for colleagues, customers and the business - a can-do mindset, with the confidence to champion it and bring others with you.
• Experience setting up agent observability tooling.
• Background in marketplaces, lettings, utilities or consumer-facing platforms.

Responsibilities:

• Own the Agentforce roadmap - what we build, in what order, and how it integrates with the rest of our Salesforce footprint and our AI stack.
• Lead the design and build of Agentforce agents (Sales, Service, lead generation, qualification, nurturing) using Agent Builder, Prompt Builder, Atlas Reasoning Engine and Data Cloud.
• Own agent governance, including trust layer configuration, audit, evaluation and the policies that keep our agents safe to put in front of customers.
• Stand up agent observability so we know how agents are performing in production and can iterate quickly.
• Drive adoption across Sales and Service teams through training, change management and feedback loops.
• Build and lead a small Agentforce team as the function scales, setting direction, raising the bar on craft, and developing the people in it.
• Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross-business opportunity discovery.
• Be the accountable owner of Agentforce inside UniHomes, acting as the senior face to stakeholders, leadership and Salesforce themselves.

Technologies:

• AI
• Apex
• Architect
• Cloud
• Copilot
• Support
• Product Manager
• REST
• Salesforce
• CRM

More:

We are UniHomes, a market-leading student accommodation advertising platform and utility management service provider on a mission to transform the student rental experience across the UK. Based in Sheffield City Centre, our 140+ strong team works from our stunning new office at New Era Square, with a hybrid, office-based culture built on collaboration, creativity and growth. We operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. We offer a wide range of benefits including complimentary breakfast, hot and cold drinks, snacks, a pool table, enhanced pension and healthcare schemes, employee assistance, sick pay, enhanced parental leave, career progression, personal and professional development support, employee awards, staff discounts, mental health and financial support, and company social events. We are a Great Place to Work® certified and accredited Living Wage employer, and we are committed to building an inclusive workplace where everyone can thrive.

last updated 36 week of 2026