Collections Strategy Analyst

Salary: £60,000 - 85,000 per year

Requirements:

• Strong analytical capabilities using SAS or SQL and other analytics packages
• Experience deploying collections and customer strategies with continuous improvement delivery through data-driven insights and well-constructed trials
• Ability to translate complex business processes and data insights into simple views and language
• Strong customer and commercial awareness
• Experience influencing change through senior stakeholder management
• Familiarity with Lean and Agile principles is desirable

Responsibilities:

• Design and deploy smart, data-driven collections strategies linked to scorecard models
• Assess cost and collections outcomes while running champion-challenger tests using SAS and SQL
• Analyze contact-channel performance to identify opportunities for improvement
• Eliminate waste, digitize processes, or simplify the customer journey
• Collaborate with the Omni Channel Manager to bring new strategies to life
• Support automated solutions and maintain a compliant and efficient control environment

Technologies:

• Support
• SAS
• SQL
• Spark

More:

At Lowell, we are on a mission to make credit work better for all. We buy debt from various sectors and treat customers with dignity, helping them pay off debts in practical and affordable ways. We offer a discretionary annual bonus, flexible benefits, hybrid working, free onsite parking, and 28 days of holiday plus public holidays. Our inclusive culture celebrates well-being and supports our employees through various initiatives. We are proud to be recognized as one of the best places to work in the UK due to our warm and talented team. We encourage authentic self-expression and welcome applicants from diverse backgrounds. Join us to make a difference in the lives of millions.

last updated 30 week of 2026