Technical Support Advisor

Salary: £35,000 - 55,000 per year

Requirements:

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience
• Preferred: Experience in technical problem-solving
• Preferred: Experience providing customer service over the phone
• Preferred: Background in customer service

Responsibilities:

• Provide technical support to field engineers and customers
• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems
• Handle admin tasks and maintain accurate records

Technologies:

• Support
• Security

More:

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings, committed to reimagining building performance for the benefit of people, places, and the planet. We offer competitive salaries, performance-based bonuses, generous leave policies, and comprehensive benefits including a pension plan, life assurance, and employee assistance programs. Our office-based Technical Support Advisor role is based in the M40 area, offering flexible hours including weekends. We focus on career development and provide extensive growth opportunities, ensuring our team can thrive in a high-energy environment.

last updated 36 week of 2026