3rd Line Analyst - Virtualisation & Workplace Technologies

Salary: £51,000 - 91,000 per year

Requirements:

• We require that you currently hold UK Government Security Clearance (SC), or be eligible and willing to undertake the check.
• We need strong experience supporting enterprise-scale Virtual Desktop Infrastructure (VDI), End User Computing (EUC), and virtualisation technologies, including VMware Horizon View / Horizon 8, Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Citrix Machine Creation Services (MCS), FSLogix, Microsoft Remote Desktop Services (RDS), Windows 10/11 Enterprise, Microsoft Endpoint Management, User Environment Management (UEM), App-V and Ivanti AppSense, VMware vSphere and VMware Cloud technologies, Microsoft Hyper-V, Citrix Hypervisor, and SimpliVity (desirable).
• We need PowerShell scripting and automation experience.
• We need experience with Disaster Recovery and Business Continuity solutions.
• We need experience with ServiceNow and ITIL-based service management.
• We need experience supporting large-scale enterprise IT environments.
• We need excellent problem-solving and troubleshooting skills.
• We need strong customer-facing communication and stakeholder management experience.
• We need experience working with multiple suppliers, MSPs, and third-party partners.
• We need the ability to communicate effectively with both technical and non-technical audiences.
• We need experience producing operational and management-level reporting.
• We require Omnissa Certified Engineer (OCE-H).
• We require Citrix Certified Professional – Virtualisation (CCP-V).
• VMware Certified Professional – VMware Cloud Foundation (VCP-VCF) is desirable.

Responsibilities:

• We provide 3rd line support for enterprise virtualisation and workplace technology services.
• We act as a senior technical escalation point for complex incidents and problems.
• We lead root cause investigations and continual service improvement initiatives.
• We support service transition and project delivery activities.
• We collaborate with customers, vendors, and managed service providers to deliver positive outcomes.
• We produce and maintain technical documentation, procedures, and knowledge articles.
• We participate in major incident and on-call support activities where required.

Technologies:

• Citrix
• Cloud
• Hyper-V
• Support
• ITIL
• PowerShell
• Security
• ServiceNow
• VMware
• Windows

More:

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We help our customers source, transform, and manage their technology infrastructure to deliver digital transformation and enable people and business. We have over 21,000 people across 22 countries and are proud of our inclusive culture where everyone can thrive, feel valued, and truly belong. We offer fair access to opportunities and an inclusive, barrier-free recruitment experience, and as a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates who opt in and meet the minimum criteria, with reasonable adjustments available as needed. This role is based in the UK, Nottingham, within our Information Technology business unit, supporting specialist technical teams and enterprise and public sector customers.

last updated 36 week of 2026