2nd Line Support Engineer

Salary: £30,000 - 30,000 per year

Requirements:

• To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience include:
• Previous experience working in a Managed Service Provider (MSP), ideally for at least 2 years
• Strong knowledge of Windows client and server operating systems
• Hands-on experience with Microsoft 365 and ideally Azure
• Good understanding of both wired and wireless networking (LAN/WAN)
• Strong troubleshooting skills with the ability to remain calm under pressure
• Excellent communication skills with the ability to build relationships with clients
• Desirable extras:
• Microsoft certifications (e.g., MCSA, Azure Fundamentals)
• Educated to A-Level or above
• Full UK driving license (essential)
• Ability to pass an enhanced DBS check

Responsibilities:

• As a 2nd Line IT Support Technician, your day-to-day duties will include:
• Delivering 1st and 2nd line technical support to a wide variety of clients
• Installing, configuring, and testing new hardware, software, and network components
• Diagnosing and resolving issues across hardware, software, and networking
• Monitoring system performance and carrying out preventative maintenance
• Supporting printers, cabling, and peripheral equipment
• Updating and maintaining the helpdesk system with accurate fault logs
• Liaising with third-party suppliers and external contractors when required
• Assisting in client projects and IT upgrades where needed
• This is a role where you will be given the autonomy to work methodically to resolve problems, along with the support of a collaborative technical team.

Technologies:

• Azure
• Cloud
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Windows
• Office 365

More:

We are looking for an experienced 2nd Line IT Support Technician to join our respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role, you must have a full driving license and previous experience of working for a Managed Service Provider (MSP).

This position is ideal for someone with a background in MSP environments who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service.

Salary for this role ranges from £28,000 to £32,000, depending on experience. Our working hours are Monday to Friday, 8:00 AM to 4:30 PM, and although we have an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimize client downtime.

This is an excellent opportunity for an IT professional wanting to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hard-working, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.

If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving license, we would love to hear from you. Apply today and take the next step in your IT support career.

last updated 32 week of 2026