Senior AI Automation & Service Engineer

Salary: £61,000 - 101,000 per year

Requirements:

• 6+ years of experience in engineering and workplace technology.
• Experience administering Jira.
• Experience with ThousandEyes or similar tools.
• Strong scripting proficiency in Python and Bash.
• Working experience with Slack integrations or similar tools.
• Familiarity with MDM tools and endpoint automation for macOS.
• Solid understanding of networking and endpoint security.
• Ability to troubleshoot cross-system issues independently.
• Ability to work within commuting distance of our London office and be onsite Monday through Wednesday during core hours (9:00 a.m. to 3:00 p.m.).

Responsibilities:

• Independently lead automation initiatives across the employee experience lifecycle while supporting day-to-day service delivery and desktop support.
• Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.
• Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.
• Provide Service Desk support by responding to tickets, triaging requests, and troubleshooting hardware, software, and account-access issues.
• Integrate AI agents into service experiences, such as employee chatbots and self-service tools.
• Partner with support and platform teams to identify and automate common issues.
• Analyze service data to prioritize automation impact.
• Mentor junior engineers and set automation best practices.
• Participate in day-to-day IT operations, including monitoring and actioning items in the ticket queue.
• Perform hands-on tasks such as workstation setup, AV troubleshooting, hardware swaps, and network equipment adjustments.
• Optimize workflows, manage core service tooling, provide general office and conference room AV support, and drive service improvements in support of our zero-ops vision.

Technologies:

• AI
• AI Agents
• Bash
• Hardware
• Support
• JIRA
• macOS
• Network
• Python
• Security
• Slack
• Mobile
• Web

More:

We are Bumble Inc., the parent company of Bumble Date, BFF, and Badoo. Our platforms help people build healthy and equitable relationships through Kind Connections. We offer a competitive base salary, an annual performance bonus tied to individual performance, health, dental and vision coverage, retirement savings with company match, and generous paid time off. This is a full-time hybrid role based in London, with an advertised compensation range of 60K–80K plus bonus. Our engineers work onsite Monday through Wednesday during core hours to collaborate across engineering teams. We value curiosity and responsible experimentation with AI, and we are an equal opportunity employer. We may use AI tools to support parts of recruitment, but people make all hiring decisions; participation in AI-supported interviews is voluntary. Our applicant tracking system may analyze application-related signals for fraud prevention, with indicators used for internal review and not as the sole basis for a decision.

last updated 39 week of 2026