Payment Systems Specialist

Salary: £85,000 - 85,000 per year

Requirements:

• We require significant experience managing enterprise-scale payment processing environments.
• We require strong understanding of card payment ecosystems, including acquirers, payment gateways, card schemes, switching platforms, and POS and payment terminal technologies.
• We require experience managing third-party service providers and technology vendors.
• We require proven leadership experience managing technical teams.
• We require demonstrated success delivering technology and business change projects.
• We require experience translating business requirements into technical solutions.
• We require experience managing mobile applications and customer-facing digital platforms.
• We require strong incident management and problem-solving capabilities.
• We require experience operating within PCI DSS-regulated environments.
• We value P2PE implementation experience.
• We value knowledge of loyalty platforms and customer engagement technologies.
• We value experience in large-scale retail, hospitality, fuel retail, or multi-site environments.
• We value exposure to cloud-based payment platforms and API integrations.
• We value project management certification such as PRINCE2, PMP, Agile, or Scrum.
• We value ITIL certification.
• We value PCI Professional (PCIP) or related payment industry qualifications.

Responsibilities:

• We own the end-to-end payment card processing environment across two brands and approximately 800 locations.
• We ensure high availability, resilience, performance, and security of payment services.
• We maintain responsibility for payment acceptance technologies including payment terminals, payment switching hosts, payment gateways, acquiring integrations, loyalty integrations, and mobile payment applications.
• We manage strategic relationships with third-party suppliers responsible for network services, payment terminal provision and maintenance, payment switching services, and service desk and support functions.
• We define, monitor, and govern service level agreements, KPIs, and contractual obligations.
• We lead supplier performance reviews and service improvement initiatives.
• We manage escalations and ensure timely resolution of critical incidents.
• We provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
• We act as the senior escalation point for complex incidents and service issues.
• We maintain operational procedures, technical documentation, and support models.
• We ensure compliance with industry standards, including PCI DSS and P2PE requirements.
• We lead the delivery of payment-related projects and strategic initiatives.
• We coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.
• We manage project plans, risks, budgets, dependencies, and implementation activities.
• We support the introduction of new payment methods, technologies, and customer experiences.
• We translate business requirements into detailed technical and functional specifications.
• We work closely with business, technology, security, and supplier teams to define solution architectures.
• We evaluate and recommend technology solutions that align with our business strategy.
• We ensure solutions meet operational, security, compliance, and scalability requirements.
• We own and manage two customer-facing mobile applications from a payment and technology perspective.
• We manage technical requirements and integrations for two loyalty platforms.
• We ensure seamless interaction between payment, loyalty, and customer engagement solutions.
• We drive enhancements to improve customer experience and business value.
• We lead the implementation and ongoing management of Point-to-Point Encryption across the estate.
• We ensure compliance with PCI DSS and other applicable payment industry standards.
• We support security audits, assessments, and remediation activities.
• We maintain awareness of emerging threats and regulatory developments.
• We serve as our subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation.

Technologies:

• API
• Cloud
• Incident Management
• Support
• ITIL
• Mobile
• Network
• Security
• Product Manager

More:

We are looking for a Card Payments Specialist to own the strategic direction, operational performance, security, and ongoing development of our payment ecosystem across two retail brands and approximately 800 locations. We manage the full end-to-end payment card infrastructure, including terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and vendor relationships. This role combines technical leadership, supplier management, project delivery, and payment industry expertise, with responsibility for ensuring secure, resilient, compliant, and commercially effective payment services while leading a small technical team and supporting key business initiatives.

last updated 31 week of 2026