IT Deployment & Onboarding Engineer

Salary: £33,000 - 33,000 per year

Requirements:

• At least five years practical experience in IT support, device deployment or a similar technical role.
• Strong first and second-line technical support experience.
• Experience managing a varied queue of customer support tickets.
• Strong experience configuring and deploying Windows laptops and desktops.
• Good working knowledge of Microsoft 365 administration.
• Experience creating users, mailboxes, groups, licences and permissions.
• Experience administering Microsoft Entra ID.
• Strong Windows desktop and Microsoft 365 troubleshooting skills.
• Good understanding of networking fundamentals.
• Experience dealing directly with business customers.
• Strong organisational skills and excellent attention to detail.
• Ability to manage support tickets, quotations, orders, repairs and deployments simultaneously.
• Ability to work independently and take ownership of tasks through to completion.
• Clear written and verbal communication skills.
• Excellent customer service skills.
• Full UK driving licence.
• Previous experience working within a Managed Service Provider is desirable.
• Experience preparing customer quotations and purchasing IT equipment is desirable.
• Experience dealing with IT distributors, suppliers, couriers and repair providers is desirable.
• Microsoft Intune experience is desirable.
• Experience completing Microsoft 365 migrations is desirable.
• Experience supporting customer onboarding projects is desirable.
• Cyber Essentials or CyberSmart experience is desirable.
• Experience with backup and disaster recovery services is desirable.
• Knowledge of firewalls and business networking equipment is desirable.
• PowerShell scripting experience is desirable.
• Diploma of Higher Education is required.
• IT support experience: 5 years is required.

Responsibilities:

• Provide first and second-line technical support to managed service customers.
• Manage a varied queue of day-to-day support tickets.
• Troubleshoot Microsoft 365, Windows, Outlook, email, printers, user devices and connectivity issues.
• Support users through telephone, email and remote-access tools.
• Take ownership of customer issues through to resolution.
• Work within agreed response and resolution targets.
• Keep customers informed of progress.
• Maintain clear and accurate ticket notes.
• Escalate complex server, networking or infrastructure issues to senior engineers.
• Work with software vendors, internet providers and other third parties to resolve customer issues.
• Discuss equipment requirements with customers and recommend appropriate solutions.
• Prepare, update and issue customer quotations using Quotient.
• Quote for laptops, desktops, monitors, accessories, software, licences and other IT equipment.
• Compare product specifications, pricing, availability and delivery times.
• Obtain pricing from approved distributors and suppliers.
• Place and manage equipment orders.
• Track stock availability, order progress, expected delivery dates and outstanding items.
• Flag supplier delays, specification errors or availability problems promptly.
• Keep customers and colleagues updated throughout the ordering process.
• Maintain accurate quotation, purchasing and order records.
• Build and configure Windows laptops and desktop computers to customer requirements.
• Install Windows updates, drivers, Microsoft 365 applications, Teams, endpoint protection, backup software, VPNs and customer-specific applications.
• Join devices to Microsoft Entra ID or customer domains.
• Enrol and configure devices through Microsoft Intune where required.
• Configure Outlook, OneDrive, printers, shared resources and other user settings.
• Apply customer security policies and standard configurations.
• Apply asset tags and accurately record serial numbers and assigned users.
• Follow customer-specific build procedures.
• Fully test equipment before delivery.
• Package equipment securely and prepare it for collection or dispatch.
• Provide remote assistance to users receiving newly configured equipment.
• Assist with the remote onboarding of new managed service customers.
• Create Microsoft 365 users, mailboxes, groups, licences and permissions.
• Configure Microsoft Entra ID, Microsoft Intune and security policies.
• Prepare and deploy laptops, desktops and mobile devices.
• Assist with mailbox, file and user migrations.
• Gather the required technical and user information from customers.
• Work methodically through onboarding plans and checklists.
• Create and maintain customer site notes.
• Document key contacts, locations, equipment, software and customer-specific requirements.
• Complete secure user and customer offboarding.
• Ensure accounts, devices, licences, permissions and access are correctly removed or reassigned.
• Diagnose and record reported hardware faults.
• Liaise with manufacturers, distributors and third-party repair providers.
• Coordinate warranty claims, returns, repairs and replacement equipment.
• Obtain repair estimates and prepare clear customer quotations.
• Ensure customer approval is received before chargeable repair work proceeds.
• Maintain accurate repair records, reference numbers and outcomes.
• Arrange equipment collections, deliveries and returns.
• Chase suppliers and repair providers for progress.
• Keep customers and colleagues updated throughout the repair process.
• Test repaired or replacement equipment before returning it to the customer.
• Arrange temporary or replacement equipment where appropriate.
• Manage equipment arriving at and leaving the East Belfast office.
• Record incoming and outgoing equipment accurately.
• Confirm customer names, assigned users and delivery addresses before dispatch.
• Package and label equipment securely.
• Book courier collections using DPD, NI Parcels and other courier services.
• Track collections and deliveries through to completion.
• Rebook or escalate failed collections and deliveries promptly.
• Maintain accurate order, repair, asset and equipment-movement records.
• Greet and assist customers, suppliers and couriers visiting the office.
• Assist with the deployment of CyberSmart and other security agents across customer environments.
• Deploy endpoint protection, backup and remote management software.
• Monitor installation progress and identify missing devices.
• Contact users to assist with incomplete installations.
• Maintain accurate deployment records for each customer.
• Escalate technical problems or missed endpoints.
• Support Cyber Essentials-related technical work where required.
• Maintain accurate customer site notes, asset records and technical documentation.
• Update deployment procedures, onboarding checklists and knowledge-base articles.
• Ensure order, repair and equipment records remain current and accessible.
• Document customer-specific setup requirements and unusual configurations.
• Identify recurring problems and recommend practical improvements.
• Help improve internal support, procurement, deployment and onboarding processes.
• Ensure customer information and equipment are handled securely.

Technologies:

• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• PowerShell
• Security
• Windows
• Office 365
• SharePoint
• TCP/IP

More:

We are a growing Managed Service Provider supporting businesses throughout Northern Ireland, Ireland and the UK. We provide friendly, reliable and proactive IT support while building long-term relationships with our customers. This is a full-time, approximately 95% office-based role in East Belfast with occasional customer-site visits mainly within Northern Ireland. We offer a competitive salary from £33,000 per year depending on experience, alongside company pension, private medical and dental insurance, life insurance, additional annual leave, a health and wellbeing programme, company events, on-site parking, an employee referral scheme, ongoing technical training and certification opportunities, and career progression within a growing team.

last updated 31 week of 2026