Lead Engineer - Workplace Technology and Automation

Salary: £95,000 - 95,000 per year

Requirements:

• 10 years of strong expertise across the Microsoft stack, including Microsoft 365, Copilot, Intune, and Entra ID
• Proven experience designing or delivering automation solutions in enterprise environments
• Hands-on experience using AI to improve operational processes and support services
• Proficiency in PowerShell, APIs, scripting, and infrastructure-as-code
• Experience in agile delivery environments, including user stories and backlog-driven delivery
• Ability to shape roadmaps and turn opportunities into practical, scalable plans
• Strong stakeholder management and communication skills
• Prior experience as a senior individual contributor, specialist, or internal consultant
• Experience with ServiceNow integrations with Microsoft 365 or workplace services
• Background in improving service desk or support workflows through automation
• Experience establishing standards or operating models for AI and automation services
• Relevant certifications such as TOGAF, ScrumMaster, Microsoft SC-300, MD-102, or AZ-500
• Exposure to Mac and Linux management environments

Responsibilities:

• Act as an internal consultant across our Workplace Technology & Automation function
• Identify opportunities, shape solutions, and help teams implement practical improvements across workplace services, support processes, and platform operations
• Lead technical architecture reviews, risk assessments, and design decisions
• Create roadmaps, reference patterns, and reusable checklists to improve delivery quality
• Drive automation and AI adoption to reduce manual effort and enhance consistency
• Mature Copilot usage within our workplace environment by building custom agents and plugins for enterprise workflows
• Design and implement automation using scripting, APIs, and infrastructure-as-code
• Improve integration between Microsoft 365 and service platforms such as ServiceNow
• Shape ideas into workable solutions using agile practices
• Collaborate with vendors and partners to ensure delivery aligns with our internal standards

Technologies:

• AI
• Copilot
• Support
• Linux
• Microsoft 365
• PowerShell
• ServiceNow
• TOGAF
• Office 365
• Network

More:

We are dunnhumby, the global leader in Customer Data Science, partnering with ambitious retailers and brands to put the customer at the heart of every decision. We combine insight, technology, and collaboration to help our clients grow, innovate, and deliver measurable value. We employ nearly 2,500 experts across Europe, Asia, Africa, and the Americas, working with iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever, and Metro. We offer a comprehensive rewards package, flexible working hours, your birthday off, cutting-edge technology, and a culture that combines global ambition with a nimble, small-business feel. We are committed to diversity, inclusion, and flexible working, with thriving employee networks and an open approach to discussing agile working opportunities.

last updated 32 week of 2026