IT Support Team Leader

Salary: £50,000 - 65,000 per year

Requirements:

• Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role.
• Strong working knowledge of ITIL frameworks and ITSM best practices.
• Experience implementing or supporting ITSM/helpdesk platforms.
• Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones.
• Experience working within a regulated environment with a strong understanding of security, device management and access controls.
• Excellent leadership, communication and stakeholder management skills.
• A proactive approach to problem-solving and continuous improvement.
• The ability to manage competing priorities in a fast-paced environment.
• Must already have the right to work in the UK.
• Successful applicants will be required to complete a satisfactory DBS check.

Responsibilities:

• Lead the day-to-day operation of the IT Support function.
• Manage, mentor and develop a team of IT Support Engineers.
• Oversee incident, problem and change management activities in line with agreed service levels.
• Support the implementation and ongoing management of a new ITSM helpdesk and change management platform.
• Maintain and support Microsoft Azure environments and infrastructure.
• Manage user lifecycle activities, including onboarding, offboarding, hardware deployment and user access.
• Work closely with internal stakeholders to improve IT processes and enhance service delivery.
• Produce service reports and performance metrics for senior management.
• Support the delivery of IT projects and system improvements.
• Promote ITIL best practice and a culture of continuous service improvement.

Technologies:

• Azure
• Cloud
• Hardware
• Support
• ITIL
• ITSM
• Mobile
• Security

More:

We are a growing organisation undergoing significant investment in our IT infrastructure and internal service capability. This is a home-based role with travel to our Head Office in Rayleigh 1-2 days per week. We offer a competitive salary of £50,000 - £65,000 per annum, 25 days annual leave plus bank holidays, Westfield Health membership, life assurance at 2x annual salary, employer pension contribution, a company laptop, mobile phone and all necessary equipment, an employee referral scheme, and ongoing training and development opportunities. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010.

last updated 32 week of 2026