ServiceNow Technology Support II - Production Support

Salary: £62,000 - 102,000 per year

Requirements:

• We require experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• We require strong knowledge of ServiceNow platform architecture, modules, and administration.
• We require experience with ServiceNow integrations, APIs, and web services.
• We require proficiency in ServiceNow scripting languages such as JavaScript and Glide API, as well as web development frameworks.
• We require familiarity with ITIL processes and ServiceNow ITSM workflows.
• We require experience with production management and monitoring tools such as Splunk, Grafana, and APICA.
• We require the ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
• We require strong analytical and problem-solving skills.
• We prefer ServiceNow Certified System Administrator or other ServiceNow certifications.
• We prefer experience with automation scripting and workflow development in ServiceNow.
• We prefer experience leveraging MCP servers and AI technologies to optimize operational processes.
• We prefer knowledge of Agile development methodologies.
• We prefer effective verbal and written communication skills.
• We prefer a strong improvement mindset and commitment to continuous learning.

Responsibilities:

• We provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability.
• We analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations.
• We install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
• We monitor ServiceNow environments for anomalies using observability tools such as Splunk, Grafana, and APICA, and proactively address issues.
• We apply ServiceNow best practices to optimize performance, configuration, and workflow automation.
• We collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
• We troubleshoot complex ServiceNow code issues, including scripting with JavaScript and GlideScript, and provide effective solutions.
• We automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
• We develop, document, and promote standard operating procedures for ServiceNow support and administration.
• We interface with internal customers to gather requirements, advise on ServiceNow best practices, and validate new implementations.
• We participate in an on-call rotation for weekend support.

Technologies:

• AI
• API
• Grafana
• Support
• ITIL
• ITSM
• JavaScript
• MCP
• ServiceNow
• Splunk
• Web
• Marketing

More:

We are J.P. Morgan, a global leader in financial services providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our Corporate Technology and Corporate Functions teams help ensure operational stability and business success across our global workforce. We value diversity and inclusion, offer a collaborative environment, and support accommodations for applicants and employees with religious practices, beliefs, mental health, or physical disability needs. This is a full-time role with a posting date of 2026-09-03.

last updated 39 week of 2026