R&D Engineering Team Lead - ServiceNow

Salary: £45,000 - 75,000 per year

Requirements:

• Strong technical background in ServiceNow development, architecture, or platform engineering.
• Hands-on expertise with ServiceNow App Engine, Integration Hub, and Automation Engine.
• Hands-on expertise with GenAI capabilities, including LLMs, vector search, embeddings, and orchestration.
• Hands-on expertise with AI agents, workflow automation, and cognitive services.
• Demonstrated experience leading innovation, R&D, proof-of-concepts, or solution engineering teams.
• Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices.
• Ability to translate high-level strategic directions into engineering roadmaps and deliverables.
• Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
• Exceptional problem-solving ability with an innovation-first mindset.
• Excellent communication and the ability to present technical concepts to both engineering and business audiences.

Responsibilities:

• We define and execute the R&D strategy to support our portfolio roadmap, innovation priorities, and future investments.
• We identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next-generation solutions.
• We partner with our CTO on strategic bets and long-term capability building.
• We lead engineering design and development of GenAI solutions, Agentic AI components, AI-infused accelerators, decisioning engines, and knowledge automation.
• We collaborate with Portfolio Directors to embed AI capabilities into our global offerings.
• We architect and oversee development of reusable assets such as solution accelerators, reference implementations, technical frameworks, integration templates, developer tools, and test automation kits.
• We ensure all assets follow engineering best practices, are production-grade, and integrate into delivery methodologies.
• We lead technical proof-of-concepts for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies.
• We validate technical feasibility of new portfolio ideas before commercialization.
• We partner with Alliance teams and ServiceNow for joint innovation proof-of-concepts.
• We provide technical depth and engineering execution support for each portfolio area.
• We convert portfolio requirements into technical designs, component architectures, beta prototypes, and engineering backlogs.
• We ensure solution offerings are technically robust, scalable, and differentiated.
• We define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations.
• We ensure strong quality, security, and performance principles for all developed assets.
• We maintain a structured lifecycle for R&D assets from prototype to offering-ready solution.
• We collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives.
• We engage with ecosystem technology partners for solution co-development.
• We support Knowledge, AI Summit, and external events by showcasing our R&D innovations and prototypes.
• We build and mentor a global engineering community of ServiceNow developers, AI/ML engineers, integration engineers, and automation specialists.
• We foster a culture of experimentation, technical excellence, and continuous learning.

Technologies:

• Agentic AI
• AI
• AI Agents
• Architect
• CI/CD
• Cloud
• CTO
• DevSecOps
• Embedded
• Support
• Security
• ServiceNow

More:

We are Atos Group, a global leader in digital transformation with around 56,000 employees and annual revenue of around 7.2 billion, operating in 54 countries under the Atos and Eviden brands. We are European number one in cybersecurity and a leader in cloud, committed to a secure and decarbonized future through tailored AI-powered, end-to-end solutions for all industries. This senior R&D Engineering Lead role sits within our Global ServiceNow Portfolio organisation and reports directly to our CTO / Portfolio Lead. It is a highly hands-on, innovation-focused leadership position with strategic influence, high visibility across global leadership and clients, and opportunities to work with early-release ServiceNow programs, ecosystem partners, and R&D initiatives. We offer competitive compensation, strong career progression, investment in professional development, and a culture where diversity, inclusion, and ESG commitments are embedded in our DNA.

last updated 39 week of 2026