Senior Service Designer

Salary: £60,000 - 60,000 per year

Requirements:

• We need an expert Senior Service Designer with strong experience in end-to-end public service design.
• We expect strategic and tactical capability across the full service lifecycle, from policy intent through digital delivery and organisational change.
• We need deep knowledge of Service Design tools, including Service Blueprints, Ecosystem Maps, Stakeholder Maps, and prototyping tools such as Figma and the GOV.UK prototyping kit.
• We value experience championing Service Design internally and externally, influencing clients, partners, and peers.
• We need someone who can coach and mentor other designers and help define Service Design standards across engagements.
• We expect experience mapping existing service landscapes, identifying user and business needs, and creating shared cross-organisational understanding.
• We need experience with consulting, including understanding client ambitions, collecting insight, delivering analysis, evaluating options, and facilitating stakeholder groups.
• We look for evidence of successful Service Design case studies that delivered measurable service outcomes.
• We require the ability to define and deliver service improvement objectives on time and to the expected quality standard.
• SC clearance will be required if successful.

Responsibilities:

• Apply a holistic Service Design lens across technology, policy, process, and organisation to design and deliver public services.
• Build service design maturity by facilitating the design process, communicating complex service decisions, and setting strategic expectations with senior stakeholders.
• Design, prototype, and test seamless online and offline services aligned to organisational, service, and user outcomes.
• Champion Service Design across our business through community participation, training, briefings, coaching, and mentoring.
• Build trust with clients by demonstrating the value of Service Design and understanding their strategic needs for service improvement.
• Support our commercial team by contributing Service Design thinking and reviewing bids related to service transformation and user-centred design.
• Represent and advocate for user-centred Service Design internally and externally through talks, blogs, and case studies.
• Help define our Service Design principles and take an active role in developing and sharing good practice.
• Support the hiring and retention of expert Service Designers.
• Lead activities to map the current service landscape, identify needs, and build a cross-organisational understanding of the problems to solve.
• Map and prototype end-to-end service experiences, including user journeys, touchpoints, front-stage interactions, and back-stage processes.
• Remove unnecessary complexity so public services are simple to explain, understand, and use.
• Ensure designs consider the wider service system, including digital interfaces, policy, operations, and client organisational requirements.
• Use data and research insights to influence wider organisational or policy change.

Technologies:

• Figma
• Support
• LESS
• Network
• UX UI Design

More:

We are Made Tech, and our mission is to use technology to improve society for everyone. We help organisations transform, deliver, and manage world-class digital products and services, with experience spanning public service delivery, housing, healthcare, and energy. We are growing quickly and continuously evolving our benefits, including 30 days of paid annual leave plus bank holidays, flexible working hours, flexible parental leave, part-time remote working, paid counseling, and a flexible benefits platform with options such as a Smart Tech scheme, Cycle to Work scheme, and healthcare cash plan or pension allowance. We also offer an optional social and wellbeing calendar, and successful candidates will be required to undertake SC clearance.

last updated 31 week of 2026