Application Support Analyst

Salary: £53,000 - 93,000 per year

Requirements:

• Proven experience in Application Support, Production Support, or Service Support within a Linux environment
• Strong SQL skills and the ability to analyse data and troubleshoot application issues
• Experience writing and maintaining shell scripts
• Excellent analytical and problem-solving skills, with a methodical approach to incident resolution
• Strong understanding of the Software Development Lifecycle (SDLC)
• Ability to work independently, prioritize effectively, and take ownership of complex issues
• Strong communication skills, including the ability to explain technical topics clearly to technical and non-technical stakeholders
• Fluency in written and spoken English
• Experience with Java, Kafka, and OpenShift is an advantage
• Knowledge of ITIL practices and service management processes is an advantage
• ITIL Foundation certification, or willingness to obtain it, is an advantage
• Experience supporting large-scale, business-critical applications in a complex enterprise environment is an advantage
• Exposure to performance testing, database administration, or other specialist support disciplines is an advantage
• Experience improving operational processes through automation and tooling is an advantage
• Must already have the legal right to work in the United Kingdom; visa sponsorship is not available

Responsibilities:

• Provide expert support for business-critical applications across production and test environments
• Investigate, troubleshoot, and resolve complex incidents and problems to minimize business impact and ensure service continuity
• Support application releases and deployments into test and production environments
• Collaborate with developers, infrastructure teams, and business stakeholders to ensure smooth service delivery
• Respond to business and operational requests within agreed service levels
• Assess the production impact of large-scale changes and contribute to implementation planning
• Participate in disaster recovery testing, production site switches, and operational readiness activities
• Develop and enhance scripts, automation tools, and support processes to improve operational efficiency
• Contribute to continuous improvement initiatives that strengthen system stability, supportability, and performance
• Share knowledge, coach colleagues, and provide technical guidance

Technologies:

• Support
• ITIL
• Java
• Kafka
• Linux
• OpenShift
• SQL

More:

Were hiring for our Group Business Solutions (GBS) division, where youll help maintain the stability, performance, and reliability of critical applications supporting financial market operations. Youll work at the heart of our production environment as part of a collaborative team focused on technical problem-solving and continuous improvement. This role offers the opportunity to make a tangible impact on service reliability and customer satisfaction. The position is open only to candidates who already have the legal right to work in the United Kingdom; we cannot provide visa sponsorship.

last updated 40 week of 2026